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Scott W
Yet another disappointing State College hotel
Graduate by Hilton State College的点评
点评：As a longtime Hilton Diamond member and having stayed in other Graduate hotels, I was thrilled when Hilton folded this brand into the family. As I travel to State College 2x times per month and have been disappointed in other business class hotels in this small college town (all owned by the same ownership group), I was keen to try The Graduate State College.
The Graduates I've stayed at previously, most notably The Graduate in East Lansing, Michigan, are incredible hotels. New construction, gleaming, super clean, excellent service. I expected the same at the State College location but was disappointed. The building is very old and it shows. Elevators are ancient, slow and creaky, and also badly beat up inside with ripped wallpaper and grime. Upon check-in, I got to my room and couldn't find a luggage rack. When I called the front desk, the person told me they get calls from nearly every guest asking about the luggage racks but they, for reasons unknown, do not provide them. I had to use a chair. I've never in thousands of hotel nights stayed at a property without luggage racks. Weird. The room itself appears nice on first glance, and in many ways was. However, closer look reveals filthy windows that were clearly not even touched or cleaned during the renovation of the building 5 years ago. They also use very odd coffee makers with no instructions and the one in my room spewed coffee over the entire bar area, not providing anything drinkable. Lastly, the HVAC units in the rooms are clearly many decades old and rattle loudly, having not been upgraded during the renovations
The real deal breaker is the service. The messaging service in the app was not monitored, taking away a normally useful way to communicate with the staff like in any other Hilton property. The bar/restaurant is staffed by a guy who hides in the back room, forcing you to go find him when you want to order something. He appears to be annoyed, which is not good in a service job. Also, like the other hotels in State College owned by this ownership group, the bar/restaurant/kitchen will often close unexpectedly, well before the stated closing time. This means that travelers who are arriving and expecting to be able to get a meal or a drink have no options despite the operating hours stating such. I told the staff this and they said that if it is slow and they "aren't making money" they're not sticking around. Their suggestion is to "order delivery". Sorry, what?
This is yet another State College hotel owned and managed by The Scholar Group that has real potential but self-sabotages itself with poor maintenance, bad service, corner cutting and unreliable hours. Keep your expectations low. Since this ownership group has a monopoly on all of the business class hotels in this small town, there's really no way to avoid this disappointing experience. Its very different than the hotel options and service levels in other Big Ten towns.
The Graduates I've stayed at previously, most notably The Graduate in East Lansing, Michigan, are incredible hotels. New construction, gleaming, super clean, excellent service. I expected the same at the State College location but was disappointed. The building is very old and it shows. Elevators are ancient, slow and creaky, and also badly beat up inside with ripped wallpaper and grime. Upon check-in, I got to my room and couldn't find a luggage rack. When I called the front desk, the person told me they get calls from nearly every guest asking about the luggage racks but they, for reasons unknown, do not provide them. I had to use a chair. I've never in thousands of hotel nights stayed at a property without luggage racks. Weird. The room itself appears nice on first glance, and in many ways was. However, closer look reveals filthy windows that were clearly not even touched or cleaned during the renovation of the building 5 years ago. They also use very odd coffee makers with no instructions and the one in my room spewed coffee over the entire bar area, not providing anything drinkable. Lastly, the HVAC units in the rooms are clearly many decades old and rattle loudly, having not been upgraded during the renovations
The real deal breaker is the service. The messaging service in the app was not monitored, taking away a normally useful way to communicate with the staff like in any other Hilton property. The bar/restaurant is staffed by a guy who hides in the back room, forcing you to go find him when you want to order something. He appears to be annoyed, which is not good in a service job. Also, like the other hotels in State College owned by this ownership group, the bar/restaurant/kitchen will often close unexpectedly, well before the stated closing time. This means that travelers who are arriving and expecting to be able to get a meal or a drink have no options despite the operating hours stating such. I told the staff this and they said that if it is slow and they "aren't making money" they're not sticking around. Their suggestion is to "order delivery". Sorry, what?
This is yet another State College hotel owned and managed by The Scholar Group that has real potential but self-sabotages itself with poor maintenance, bad service, corner cutting and unreliable hours. Keep your expectations low. Since this ownership group has a monopoly on all of the business class hotels in this small town, there's really no way to avoid this disappointing experience. Its very different than the hotel options and service levels in other Big Ten towns.
翻译：作为希尔顿钻石会员，我曾入住过其他 Graduate 酒店，当希尔顿将这个品牌纳入旗下时，我非常激动。由于我每月要去 State College 两次，而且对这个小大学城的其他商务酒店感到失望（所有酒店都属于同一所有者集团），所以我很想尝试一下 Graduate State College。
我之前住过的 Graduates 酒店，尤其是密歇根州东兰辛的 Graduate，都是非常棒的酒店。新建、闪闪发光、超级干净、服务一流。我原本希望 State College 酒店也能有同样的服务，但却大失所望。这栋建筑非常古老，而且看得出来。电梯很旧、运行缓慢、吱吱作响，而且内部破损严重，墙纸破损，污垢满布。办理入住手续后，我来到房间，却找不到行李架。当我打电话给前台时，前台告诉我，几乎每个客人都会打来电话询问行李架，但不知为何，前台不提供行李架。我不得不用椅子。我住过成千上万个酒店，从来没有住过没有行李架的酒店。很奇怪。房间本身乍一看很不错，而且在很多方面确实不错。然而，仔细一看，就会发现窗户很脏，显然在 5 年前翻修大楼时甚至没有碰过或清洁过。他们还使用非常奇怪的咖啡机，没有使用说明，我房间里的咖啡机把咖啡喷到了整个酒吧区，没有提供任何可饮用的东西。最后，房间里的暖通空调机组显然已经有几十年的历史了，而且噪音很大，在翻修期间没有升级过
真正的问题在于服务。应用程序中的消息服务没有受到监控，这剥夺了与希尔顿酒店员工沟通的正常方式。酒吧/餐厅的工作人员躲在后面的房间里，当你想点东西时，你不得不去找他。他似乎很生气，这对服务工作来说并不好。此外，与该集团在 State College 拥有的其他酒店一样，酒吧/餐厅/厨房经常会在规定关门时间之前意外关闭。这意味着，尽管营业时间规定了用餐或饮品，但到达并希望能够用餐或饮品的旅客却没有选择。我告诉工作人员，他们说，如果生意很慢，而且“没有赚钱”，他们就不会留下来。他们的建议是“订购外卖”。对不起，什么？
这是另一家由 Scholar Group 拥有和管理的 State College 酒店，它具有真正的潜力，但维护不善、服务差、偷工减料和营业时间不可靠，导致自我破坏。请保持低期望。由于该集团垄断了这个小镇的所有商务舱酒店，因此真的没有办法避免这种令人失望的体验。它与其他十大城镇的酒店选择和服务水平截然不同。
我之前住过的 Graduates 酒店，尤其是密歇根州东兰辛的 Graduate，都是非常棒的酒店。新建、闪闪发光、超级干净、服务一流。我原本希望 State College 酒店也能有同样的服务，但却大失所望。这栋建筑非常古老，而且看得出来。电梯很旧、运行缓慢、吱吱作响，而且内部破损严重，墙纸破损，污垢满布。办理入住手续后，我来到房间，却找不到行李架。当我打电话给前台时，前台告诉我，几乎每个客人都会打来电话询问行李架，但不知为何，前台不提供行李架。我不得不用椅子。我住过成千上万个酒店，从来没有住过没有行李架的酒店。很奇怪。房间本身乍一看很不错，而且在很多方面确实不错。然而，仔细一看，就会发现窗户很脏，显然在 5 年前翻修大楼时甚至没有碰过或清洁过。他们还使用非常奇怪的咖啡机，没有使用说明，我房间里的咖啡机把咖啡喷到了整个酒吧区，没有提供任何可饮用的东西。最后，房间里的暖通空调机组显然已经有几十年的历史了，而且噪音很大，在翻修期间没有升级过
真正的问题在于服务。应用程序中的消息服务没有受到监控，这剥夺了与希尔顿酒店员工沟通的正常方式。酒吧/餐厅的工作人员躲在后面的房间里，当你想点东西时，你不得不去找他。他似乎很生气，这对服务工作来说并不好。此外，与该集团在 State College 拥有的其他酒店一样，酒吧/餐厅/厨房经常会在规定关门时间之前意外关闭。这意味着，尽管营业时间规定了用餐或饮品，但到达并希望能够用餐或饮品的旅客却没有选择。我告诉工作人员，他们说，如果生意很慢，而且“没有赚钱”，他们就不会留下来。他们的建议是“订购外卖”。对不起，什么？
这是另一家由 Scholar Group 拥有和管理的 State College 酒店，它具有真正的潜力，但维护不善、服务差、偷工减料和营业时间不可靠，导致自我破坏。请保持低期望。由于该集团垄断了这个小镇的所有商务舱酒店，因此真的没有办法避免这种令人失望的体验。它与其他十大城镇的酒店选择和服务水平截然不同。
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