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GM Dev vardhan Singh Shekhawat refusing to refund over room rate charge - THIEF
Holiday Inn Express Mt. Pleasant - Scottdale By IHG的点评
点评：At the end of August, I made hotel reservations for October 5-7 using a group code to receive the rate of $129 / night. I received a confirmation number. I was with a large group attending a convention. I checked out the morning of the 7th. I handed over my key to the General Manager, Dev Vardhan Singh Shekhawat, who was working the desk. Another desk person was sitting there at the time also. I told them that the bolt lock on the door of 226 was not working, and the General Manager Dev called someone's name who came from behind the desk office. She mumbled something, and he said do it. At that time, I noticed I was charged $169 for one night and $149 for another when it should have been $129 for each night. I walked back to the desk and told GM Dev that I was overcharged and the room rate was to be $129 under the group rate code I reserved from. He said he would have to put the refund in, and if I didn't see the refund by Monday, to call him (he had the woman sitting at the desk handed me his business card). I asked for a receipt, and he said he would email it. I wrote my email down for him.
Monday, October 9th: No email or refund. I called the hotel. I was told he was gone for the day and would not return until Friday. No one else could do anything. I left my name and number. I called my credit card company and called the main number of Holiday Inn to file a complaint. I was being ripped off.
Friday, October 13th: Still no email or refund. I called around 12:30. He was at lunch and would not return until 2:00. I left my name and number. I called him at 2:15 p.m., and his office number went right to voice mail. I called back and said I was not hanging up until I spoke to him. After being on hold for a while, I was told he was in the bathroom. I told them I would continue to hold. Quite a while later, he answers the phone. He said he put the refund in, and it takes 7 -10 days to go through. You can't count the weekends or holidays and that he would send me the receipt. His story changed a few times once he said I would have my refund in 5-7 days. I kept asking for the receipt, which I also needed to be reimbursed for the convention, and I kept getting the runaround. I was frustrated, so I hung up. I filed another complaint with the Corporate Office of Holiday Inn, and they said he has 48 hours to respond to their investigation and to contact them on Tuesday. The Corporate Office complaint person said there has been no adjustment made to the account, so in her opinion, the General Manager has not processed any refunds. Not that I was surprised at this point that he was lying. Also, I have been a priority club member of the Holiday Inn for 23 years. THis saga is not over yet. What a waste of my time because he is insisting on ripping me off. Just be an honest business person.
BEWARE OF THIEF WHO IS THE GENERAL MANAGER OF THIS HOTEL. I feel sorry for the people who are working there.
Monday, October 9th: No email or refund. I called the hotel. I was told he was gone for the day and would not return until Friday. No one else could do anything. I left my name and number. I called my credit card company and called the main number of Holiday Inn to file a complaint. I was being ripped off.
Friday, October 13th: Still no email or refund. I called around 12:30. He was at lunch and would not return until 2:00. I left my name and number. I called him at 2:15 p.m., and his office number went right to voice mail. I called back and said I was not hanging up until I spoke to him. After being on hold for a while, I was told he was in the bathroom. I told them I would continue to hold. Quite a while later, he answers the phone. He said he put the refund in, and it takes 7 -10 days to go through. You can't count the weekends or holidays and that he would send me the receipt. His story changed a few times once he said I would have my refund in 5-7 days. I kept asking for the receipt, which I also needed to be reimbursed for the convention, and I kept getting the runaround. I was frustrated, so I hung up. I filed another complaint with the Corporate Office of Holiday Inn, and they said he has 48 hours to respond to their investigation and to contact them on Tuesday. The Corporate Office complaint person said there has been no adjustment made to the account, so in her opinion, the General Manager has not processed any refunds. Not that I was surprised at this point that he was lying. Also, I have been a priority club member of the Holiday Inn for 23 years. THis saga is not over yet. What a waste of my time because he is insisting on ripping me off. Just be an honest business person.
BEWARE OF THIEF WHO IS THE GENERAL MANAGER OF THIS HOTEL. I feel sorry for the people who are working there.
翻译：8月底，我使用团体代码预订了10月5日至7日的酒店，获得了129美元/晚的价格。我收到了一个确认号码。我和一大群人一起参加一个会议。我是7号早上去的。我把钥匙交给了正在前台工作的总经理 Dev Vardhan Singh Shekhawat。当时另一名办公桌人员也坐在那里。我告诉他们 226 门上的插销锁坏了，总经理 Dev 叫了一个从办公桌后面传来的人的名字。她咕哝了几句，他说做吧。当时，我注意到我被收取了一晚 169 美元，另一晚 149 美元，而本应每晚 129 美元。我走回前台，告诉 GM Dev，我被多收费了，根据我预订的团体房价代码，房价为 129 美元。他说他必须退款，如果我在周一之前没有看到退款，就打电话给他（他让坐在办公桌前的女士递给我他的名片）。我索要收据，他说他会通过电子邮件发送。我为他写下了我的电子邮件。
10 月 9 日星期一：没有电子邮件或退款。我打电话给酒店。我被告知他今天离开了，要到周五才会回来。其他人无能为力。我留下了我的名字和电话号码。我打电话给我的信用卡公司，并拨打假日酒店的总机进行投诉。我被敲诈了。
10 月 13 日星期五：仍然没有电子邮件或退款。我是12点30分左右打电话的。他正在吃午饭，直到 2:00 才会回来。我留下了我的名字和电话号码。我在下午 2 点 15 分给他打电话，他的办公室号码直接转到语音信箱。我回电话说在和他通话之前我不会挂断电话。等了一会儿后，我被告知他在浴室里。我告诉他们我会继续持有。过了好一会儿，他才接电话。他说他退款了，需要7 -10天才能办理完毕。你不能算周末或节假日，他会把收据寄给我。当他说我会在 5-7 天内收到退款后，他的故事发生了几次变化。我一直索要收据，而我也需要为会议报销收据，但我却不断地被搪塞。我很沮丧，所以我挂了电话。我向假日酒店公司办公室提出了另一项投诉，他们说他有 48 小时的时间来回应他们的调查，并在周二与他们联系。公司办公室投诉人员表示，账户没有进行任何调整，因此她认为总经理没有处理任何退款。此时我对他撒谎并不感到惊讶。此外，23 年来我一直是假日酒店的优先俱乐部会员。这个传奇还没有结束。真是浪费我的时间，因为他坚持要敲诈我。做一个诚实的商人。
谨防这家酒店的总经理小偷。我为在那里工作的人们感到难过。
10 月 9 日星期一：没有电子邮件或退款。我打电话给酒店。我被告知他今天离开了，要到周五才会回来。其他人无能为力。我留下了我的名字和电话号码。我打电话给我的信用卡公司，并拨打假日酒店的总机进行投诉。我被敲诈了。
10 月 13 日星期五：仍然没有电子邮件或退款。我是12点30分左右打电话的。他正在吃午饭，直到 2:00 才会回来。我留下了我的名字和电话号码。我在下午 2 点 15 分给他打电话，他的办公室号码直接转到语音信箱。我回电话说在和他通话之前我不会挂断电话。等了一会儿后，我被告知他在浴室里。我告诉他们我会继续持有。过了好一会儿，他才接电话。他说他退款了，需要7 -10天才能办理完毕。你不能算周末或节假日，他会把收据寄给我。当他说我会在 5-7 天内收到退款后，他的故事发生了几次变化。我一直索要收据，而我也需要为会议报销收据，但我却不断地被搪塞。我很沮丧，所以我挂了电话。我向假日酒店公司办公室提出了另一项投诉，他们说他有 48 小时的时间来回应他们的调查，并在周二与他们联系。公司办公室投诉人员表示，账户没有进行任何调整，因此她认为总经理没有处理任何退款。此时我对他撒谎并不感到惊讶。此外，23 年来我一直是假日酒店的优先俱乐部会员。这个传奇还没有结束。真是浪费我的时间，因为他坚持要敲诈我。做一个诚实的商人。
谨防这家酒店的总经理小偷。我为在那里工作的人们感到难过。
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