下载App
旅行
账户
Tripadvisor用户
1
Do NOT Stay at Collins Lake Resort, South Lodge Unit #102, Government Camp, OR
Collins Lake Resort的点评
点评：The good:
Place is spacious and clean
What is lacking:
Upon arrival we encountered 3 broken chairs and a seriously unusable kitchen. We don't have a coffeemaker, enough plates or cups for each person (we are 6 in our group). There are other items broken/non functional. BUT- a chair, a cup and a plate per person (!!) I count as the bare minimum lodging should provide. Further, after contacting Vacasa promptly (within 2 hours of arrival) via text and providing them the requested pictures AND calling them and being on hold for 20 minutes, non of the items have been addressed of fixed in the 2 days! I get random texts back from AI (is my guess) . Example at 12.21 AM " Thank you for the pictures" and "they already have sent that over to the local manager". Non of the issues have been addresses or fixed.
We stayed in many different places in the US and Europe. Sometimes things are not quite as clean as one hopes, or something is missing or broken. Then you voice it and it usually is being addressed. This is a new experience in that there is literally no response or attempt from Vacasa to correct the not so minor issues!
Place is spacious and clean
What is lacking:
Upon arrival we encountered 3 broken chairs and a seriously unusable kitchen. We don't have a coffeemaker, enough plates or cups for each person (we are 6 in our group). There are other items broken/non functional. BUT- a chair, a cup and a plate per person (!!) I count as the bare minimum lodging should provide. Further, after contacting Vacasa promptly (within 2 hours of arrival) via text and providing them the requested pictures AND calling them and being on hold for 20 minutes, non of the items have been addressed of fixed in the 2 days! I get random texts back from AI (is my guess) . Example at 12.21 AM " Thank you for the pictures" and "they already have sent that over to the local manager". Non of the issues have been addresses or fixed.
We stayed in many different places in the US and Europe. Sometimes things are not quite as clean as one hopes, or something is missing or broken. Then you voice it and it usually is being addressed. This is a new experience in that there is literally no response or attempt from Vacasa to correct the not so minor issues!
翻译：好的方面：
地方宽敞干净
缺少什么：
抵达后，我们遇到了 3 张坏掉的椅子和一个严重无法使用的厨房。我们没有咖啡机，也没有足够的盘子或杯子供每个人使用（我们一行有 6 个人）。还有其他物品损坏/无法使用。但是——每人一把椅子、一个杯子和一个盘子（！！）我认为这是应该提供的最低限度的住宿。此外，在及时（到达后 2 小时内）通过短信联系 Vacasa 并向他们提供所需的图片并打电话给他们并等待 20 分钟后，两天内没有解决或修复任何物品！我从人工智能那里收到随机文本（是我的猜测）。例如，上午 12.21“谢谢您提供的照片”和“他们已经将其发送给当地经理”。所有问题均未得到解决或修复。
我们住在美国和欧洲的许多不同地方。有时事情并不像人们希望的那么干净，或者有些东西丢失或损坏。然后你说出它，通常就会得到解决。这是一种新的体验，因为 Vacasa 实际上没有任何回应或尝试来纠正不那么小的问题！
地方宽敞干净
缺少什么：
抵达后，我们遇到了 3 张坏掉的椅子和一个严重无法使用的厨房。我们没有咖啡机，也没有足够的盘子或杯子供每个人使用（我们一行有 6 个人）。还有其他物品损坏/无法使用。但是——每人一把椅子、一个杯子和一个盘子（！！）我认为这是应该提供的最低限度的住宿。此外，在及时（到达后 2 小时内）通过短信联系 Vacasa 并向他们提供所需的图片并打电话给他们并等待 20 分钟后，两天内没有解决或修复任何物品！我从人工智能那里收到随机文本（是我的猜测）。例如，上午 12.21“谢谢您提供的照片”和“他们已经将其发送给当地经理”。所有问题均未得到解决或修复。
我们住在美国和欧洲的许多不同地方。有时事情并不像人们希望的那么干净，或者有些东西丢失或损坏。然后你说出它，通常就会得到解决。这是一种新的体验，因为 Vacasa 实际上没有任何回应或尝试来纠正不那么小的问题！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
