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A terrible afternoon tea!
Tripadvisor用户
A terrible afternoon tea!
Vines Brasserie的点评
点评：Quite possibly the worst afternoon tea I’ve ever had!
I knew it was going to be poor from the moment we walked in & we weren’t greeted in anyway & then they couldn’t find our booking. A polite young lady seated us & took our order for tea & coffee I had a decaf cafetière of coffee which the plunger had already been pushed down & obviously too early as all that came out was coffee grains when I poured it. This was then sent back, another was given, this time was ok but they had still pushed the top down which really is the choice of the diner to do. Another waitress then brought our afternoon teas & to my total disappointment all 4 were normal when one should have been gluten free (ordered at time of booking). They then went on to blame whoever took the phone order but that didn’t help my situation. The waitress said she would be back then said we could keep all four teas & would I like a glass of fizz to compensate (a nice gesture but I would’ve still preferred my afternoon tea) & they’d see what they could rustle up in the kitchen for me. I was so disappointed as I was so looking forward to a lovely tea & had starved myself especially for it. The waitress returned with apologies as she placed the most sad looking plate of food in front of me. I did say “that’s not an afternoon tea” to which she replied “I know sorry but you have got the extra one to take away too” What the one that I didn’t order & can’t eat!!
It consisted of a GF roll cut into 4 bits with a sprinkle of cheese & pickle a bit of ham a bit of egg mayo & a bit of tuna Mayo.. Along with a very small chocolate coconut macaroon & a slice of chocolate torte. Not £25 worth of food in any way & not even nicely presented. She did say she might be able to find me a GF scone but that never materialised.
My partner said his afternoon tea was no way worth £25 either. You expect for that something a bit more special in the sandwiches at least (they had the same fillings as mine) & also for the 2hrs that was spent there nobody bothered to speak to us again to ask if everything was ok or even offer us more tea & coffee. I’m guessing the staff were embarrassed or they can’t be bothered. We even had to go to the bar to settle the rest of the bill as the waitresses seemed to disappear.
I was so upset as I wanted it to be such a special day for my Mother & Father in Law as it was a special treat for them for Mother’s Day treat & my father in law as he is quite poorly with terminal cancer. I would’ve complained more whilst I was there but didn’t want to ruin the day for them. We will not be returning or be recommending others to go there (I was going to book spa days there too with friends but just this experience has put me off from ever returning).
I knew it was going to be poor from the moment we walked in & we weren’t greeted in anyway & then they couldn’t find our booking. A polite young lady seated us & took our order for tea & coffee I had a decaf cafetière of coffee which the plunger had already been pushed down & obviously too early as all that came out was coffee grains when I poured it. This was then sent back, another was given, this time was ok but they had still pushed the top down which really is the choice of the diner to do. Another waitress then brought our afternoon teas & to my total disappointment all 4 were normal when one should have been gluten free (ordered at time of booking). They then went on to blame whoever took the phone order but that didn’t help my situation. The waitress said she would be back then said we could keep all four teas & would I like a glass of fizz to compensate (a nice gesture but I would’ve still preferred my afternoon tea) & they’d see what they could rustle up in the kitchen for me. I was so disappointed as I was so looking forward to a lovely tea & had starved myself especially for it. The waitress returned with apologies as she placed the most sad looking plate of food in front of me. I did say “that’s not an afternoon tea” to which she replied “I know sorry but you have got the extra one to take away too” What the one that I didn’t order & can’t eat!!
It consisted of a GF roll cut into 4 bits with a sprinkle of cheese & pickle a bit of ham a bit of egg mayo & a bit of tuna Mayo.. Along with a very small chocolate coconut macaroon & a slice of chocolate torte. Not £25 worth of food in any way & not even nicely presented. She did say she might be able to find me a GF scone but that never materialised.
My partner said his afternoon tea was no way worth £25 either. You expect for that something a bit more special in the sandwiches at least (they had the same fillings as mine) & also for the 2hrs that was spent there nobody bothered to speak to us again to ask if everything was ok or even offer us more tea & coffee. I’m guessing the staff were embarrassed or they can’t be bothered. We even had to go to the bar to settle the rest of the bill as the waitresses seemed to disappear.
I was so upset as I wanted it to be such a special day for my Mother & Father in Law as it was a special treat for them for Mother’s Day treat & my father in law as he is quite poorly with terminal cancer. I would’ve complained more whilst I was there but didn’t want to ruin the day for them. We will not be returning or be recommending others to go there (I was going to book spa days there too with friends but just this experience has put me off from ever returning).
翻译：很可能是我吃过的最糟糕的下午茶！
从我们走进去的那一刻起，我就知道它会很差，无论如何我们都没有受到欢迎，然后他们找不到我们的预订。一位彬彬有礼的年轻女士让我们坐下并接受了我们的茶和咖啡订单 我有一个不含咖啡因的咖啡壶，柱塞已经被推下并且显然为时过早，因为当我倒出来时所有出来的都是咖啡粒。然后将其送回，又给了另一个，这次还可以，但他们仍然将顶部推下，这确实是用餐者的选择。然后另一位女服务员给我们带来了下午茶，令我非常失望的是，当一个应该是无麸质的（在预订时订购）时，所有 4 个都是正常的。然后他们继续指责接电话订单的人，但这对我的处境没有帮助。女服务员说她会回来然后说我们可以保留所有四种茶&我想要一杯汽水来补偿吗（一个很好的姿态但我仍然更喜欢我的下午茶）&他们会看到他们可以沙沙作响在我的厨房里。我非常失望，因为我非常期待一杯可爱的茶并且特别为此饿死了自己。女服务员把一盘看起来最难看的食物放在我面前，带着歉意回来了。我确实说过“那不是下午茶”，她回答说“我知道很抱歉，但你也有多余的要带走”那是我没点的而且不能吃的！
它包括一个切成 4 块的 GF 卷，撒上一点奶酪和泡菜，一点火腿，一点鸡蛋蛋黄酱和一点金枪鱼蛋黄酱。还有一个非常小的巧克力椰子蛋白杏仁饼干和一片巧克力蛋糕。无论如何都不值 25 英镑的食物，甚至没有很好地呈现。她确实说过她可能会给我找一个 GF 烤饼，但从未实现过。
我的搭档说他的下午茶也不值 25 英镑。您希望至少在三明治中有一些特别的东西（它们的馅料与我的相同）并且在那里度过的 2 小时也没有人费心再次与我们交谈，询问是否一切正常，甚至为我们提供更多茶和咖啡。我猜工作人员很尴尬，或者他们不会被打扰。由于女服务员似乎消失了，我们甚至不得不去酒吧结清其余的账单。
我很沮丧，因为我希望这对我的岳母和岳父来说是一个特别的日子，因为这是对他们母亲节的特殊款待和我的岳父，因为他患有晚期癌症，情况非常糟糕。我在那里的时候会抱怨更多，但不想毁了他们的一天。我们不会回来，也不会推荐其他人去那里（我也打算和朋友一起在那里预订水疗日，但正是这种经历让我再也不想回来了）。
从我们走进去的那一刻起，我就知道它会很差，无论如何我们都没有受到欢迎，然后他们找不到我们的预订。一位彬彬有礼的年轻女士让我们坐下并接受了我们的茶和咖啡订单 我有一个不含咖啡因的咖啡壶，柱塞已经被推下并且显然为时过早，因为当我倒出来时所有出来的都是咖啡粒。然后将其送回，又给了另一个，这次还可以，但他们仍然将顶部推下，这确实是用餐者的选择。然后另一位女服务员给我们带来了下午茶，令我非常失望的是，当一个应该是无麸质的（在预订时订购）时，所有 4 个都是正常的。然后他们继续指责接电话订单的人，但这对我的处境没有帮助。女服务员说她会回来然后说我们可以保留所有四种茶&我想要一杯汽水来补偿吗（一个很好的姿态但我仍然更喜欢我的下午茶）&他们会看到他们可以沙沙作响在我的厨房里。我非常失望，因为我非常期待一杯可爱的茶并且特别为此饿死了自己。女服务员把一盘看起来最难看的食物放在我面前，带着歉意回来了。我确实说过“那不是下午茶”，她回答说“我知道很抱歉，但你也有多余的要带走”那是我没点的而且不能吃的！
它包括一个切成 4 块的 GF 卷，撒上一点奶酪和泡菜，一点火腿，一点鸡蛋蛋黄酱和一点金枪鱼蛋黄酱。还有一个非常小的巧克力椰子蛋白杏仁饼干和一片巧克力蛋糕。无论如何都不值 25 英镑的食物，甚至没有很好地呈现。她确实说过她可能会给我找一个 GF 烤饼，但从未实现过。
我的搭档说他的下午茶也不值 25 英镑。您希望至少在三明治中有一些特别的东西（它们的馅料与我的相同）并且在那里度过的 2 小时也没有人费心再次与我们交谈，询问是否一切正常，甚至为我们提供更多茶和咖啡。我猜工作人员很尴尬，或者他们不会被打扰。由于女服务员似乎消失了，我们甚至不得不去酒吧结清其余的账单。
我很沮丧，因为我希望这对我的岳母和岳父来说是一个特别的日子，因为这是对他们母亲节的特殊款待和我的岳父，因为他患有晚期癌症，情况非常糟糕。我在那里的时候会抱怨更多，但不想毁了他们的一天。我们不会回来，也不会推荐其他人去那里（我也打算和朋友一起在那里预订水疗日，但正是这种经历让我再也不想回来了）。
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