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旅行
账户
Abrupt staff
Michaela F
Abrupt staff
Dobbies Garden Centre Birtley的点评
点评：Today was exceptionally busy including the cafe. We always visit on a Saturday for lunch.
I understand today was busy so we joined the queue and decided to just have a scone and a coffee.
There were no plates and the customers in front were taking plates from the sandwich section.
The staff member got annoyed and announced in a loud voice that unless you have a seat don’t proceed with any food,
I said how can you get a seat first from the back of the queue?
She said well we are busy and unless you have a seat you can’t be served.
This would not work as essentially there were people just waiting on drinks, they would go to find a table and find people sitting with no food.
Crazy!
We left!
I returned later to buy some take away scones and asked to speak to the Manager.
It happened that the deputy Manager was serving on the tills.
He agreed the system is poor when busy times but agreed that staff should not speak to customers in that tone. I agree!
There needs to be help to find customers seats or have a ticket system in busy times.
Lessons in how to address the public and manners would be appreciated.
I understand today was busy so we joined the queue and decided to just have a scone and a coffee.
There were no plates and the customers in front were taking plates from the sandwich section.
The staff member got annoyed and announced in a loud voice that unless you have a seat don’t proceed with any food,
I said how can you get a seat first from the back of the queue?
She said well we are busy and unless you have a seat you can’t be served.
This would not work as essentially there were people just waiting on drinks, they would go to find a table and find people sitting with no food.
Crazy!
We left!
I returned later to buy some take away scones and asked to speak to the Manager.
It happened that the deputy Manager was serving on the tills.
He agreed the system is poor when busy times but agreed that staff should not speak to customers in that tone. I agree!
There needs to be help to find customers seats or have a ticket system in busy times.
Lessons in how to address the public and manners would be appreciated.
翻译：今天非常忙，包括咖啡馆。我们总是在周六来吃午餐。
我知道今天很忙，所以我们加入了队列，决定只吃一块烤饼和一杯咖啡。
没有盘子，前面的顾客从三明治区拿盘子。
工作人员很生气，大声宣布，除非你有座位，否则不要吃任何食物，
我说你怎么能先从队尾找个座位呢？
她说我们很忙，除非你有座位，否则没人为你服务。
这行不通，因为基本上有人只是在等饮料，他们会去找桌子，发现有人坐在那里没有食物。
疯了！
我们离开了！
我后来回来买了一些外卖烤饼，并要求和经理谈谈。
碰巧副经理正在收银台服务。
他同意在繁忙时段系统很差，但同意员工不应该用那种语气和顾客说话。我同意！
在繁忙时段，需要有人帮助寻找顾客座位或建立售票系统。
如果能教给顾客如何应对公众和礼仪方面的知识，我们将不胜感激。
我知道今天很忙，所以我们加入了队列，决定只吃一块烤饼和一杯咖啡。
没有盘子，前面的顾客从三明治区拿盘子。
工作人员很生气，大声宣布，除非你有座位，否则不要吃任何食物，
我说你怎么能先从队尾找个座位呢？
她说我们很忙，除非你有座位，否则没人为你服务。
这行不通，因为基本上有人只是在等饮料，他们会去找桌子，发现有人坐在那里没有食物。
疯了！
我们离开了！
我后来回来买了一些外卖烤饼，并要求和经理谈谈。
碰巧副经理正在收银台服务。
他同意在繁忙时段系统很差，但同意员工不应该用那种语气和顾客说话。我同意！
在繁忙时段，需要有人帮助寻找顾客座位或建立售票系统。
如果能教给顾客如何应对公众和礼仪方面的知识，我们将不胜感激。
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