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Uncomfortable experience
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Uncomfortable experience
Urban Stampede的点评
点评：just now
NEW
I don’t really write reviews but I’m so bothered by the way I was treated here earlier today. I was looking forward to visiting urban stampede for the second time after visiting and having a great experience a few months ago. I was also excited to bring my family as we travel to Grand Forks from Canada often and are coffee lovers. We ordered 3 drinks - 2 cold brews and a hot americano. I paid and we waited for our drinks. A few minutes later, the barista informed us that they were out of cold brew so we chose iced americanos instead and I asked to have the $2 difference for each drink to be refunded. We also noticed they charged us for 4 drinks instead of 3 so we asked her to remove one. I was then charged a second time for 4 drinks but didn’t realize it until a second barista was handing us the 4th drink. I went back to the till and explained they charged us again for an extra drink to which the barista replied that we could just keep the extra drink and I explained that we didn’t need the 4th drink - we wanted a refund as it was their mistake. In every interaction were calm, polite and patient and the barista spoke to us passive aggressively making us seem like the issues that happened were our fault. After settling the refunds, she asked us if we wanted the receipt and pretty much threw it down on the counter and immediately turned her back to us and walked away. In that moment, I wish I could have taken back my generous tip for them that I continued to leave each time they adjusted the transaction. We wanted to sit awhile and enjoy our coffee but felt so uncomfortable by the baristas attitude that we had to leave. I will never come back nor will I ever recommend this coffee shop in the future. Their coffee is good but could never be worth the treatment we received.
NEW
I don’t really write reviews but I’m so bothered by the way I was treated here earlier today. I was looking forward to visiting urban stampede for the second time after visiting and having a great experience a few months ago. I was also excited to bring my family as we travel to Grand Forks from Canada often and are coffee lovers. We ordered 3 drinks - 2 cold brews and a hot americano. I paid and we waited for our drinks. A few minutes later, the barista informed us that they were out of cold brew so we chose iced americanos instead and I asked to have the $2 difference for each drink to be refunded. We also noticed they charged us for 4 drinks instead of 3 so we asked her to remove one. I was then charged a second time for 4 drinks but didn’t realize it until a second barista was handing us the 4th drink. I went back to the till and explained they charged us again for an extra drink to which the barista replied that we could just keep the extra drink and I explained that we didn’t need the 4th drink - we wanted a refund as it was their mistake. In every interaction were calm, polite and patient and the barista spoke to us passive aggressively making us seem like the issues that happened were our fault. After settling the refunds, she asked us if we wanted the receipt and pretty much threw it down on the counter and immediately turned her back to us and walked away. In that moment, I wish I could have taken back my generous tip for them that I continued to leave each time they adjusted the transaction. We wanted to sit awhile and enjoy our coffee but felt so uncomfortable by the baristas attitude that we had to leave. I will never come back nor will I ever recommend this coffee shop in the future. Their coffee is good but could never be worth the treatment we received.
翻译：现在
新的
我并没有真正写评论，但我对今天早些时候在这里受到的待遇感到非常困扰。几个月前参观并获得了很棒的体验后，我很期待第二次参观城市踩踏。我也很高兴能带上我的家人，因为我们经常从加拿大前往大福克斯，并且都是咖啡爱好者。我们点了 3 杯饮料 - 2 杯冷萃咖啡和一杯热美式咖啡。我付了钱，我们就等着喝饮料了。几分钟后，咖啡师告诉我们冷萃咖啡已经卖完了，所以我们选择了冰美式咖啡，我要求退还每杯饮料 2 美元的差价。我们还注意到他们向我们收取了 4 杯饮料的费用，而不是 3 杯，所以我们要求她拿掉一杯。然后我第二次被收取了 4 杯饮料的费用，但直到第二位咖啡师递给我们第四杯饮料时我才意识到这一点。我回到收银台，解释说他们又向我们收取了额外的饮料费用，咖啡师回答说我们可以保留额外的饮料，我解释说我们不需要第四杯饮料 - 我们想要退款，因为这是他们的错误。每次互动都很平静、礼貌和耐心，咖啡师消极地对我们说话，让我们觉得发生的问题是我们的错。退款后，她问我们是否想要收据，然后把收据扔到柜台上，然后立即背对着我们走开了。在那一刻，我希望我能收回我在每次他们调整交易时继续留下的慷慨小费。我们想坐一会儿享受咖啡，但咖啡师的态度让我们感到很不舒服，所以我们不得不离开。我永远不会回来，将来也不会推荐这家咖啡店。他们的咖啡很好，但永远不值得我们接受的待遇。
新的
我并没有真正写评论，但我对今天早些时候在这里受到的待遇感到非常困扰。几个月前参观并获得了很棒的体验后，我很期待第二次参观城市踩踏。我也很高兴能带上我的家人，因为我们经常从加拿大前往大福克斯，并且都是咖啡爱好者。我们点了 3 杯饮料 - 2 杯冷萃咖啡和一杯热美式咖啡。我付了钱，我们就等着喝饮料了。几分钟后，咖啡师告诉我们冷萃咖啡已经卖完了，所以我们选择了冰美式咖啡，我要求退还每杯饮料 2 美元的差价。我们还注意到他们向我们收取了 4 杯饮料的费用，而不是 3 杯，所以我们要求她拿掉一杯。然后我第二次被收取了 4 杯饮料的费用，但直到第二位咖啡师递给我们第四杯饮料时我才意识到这一点。我回到收银台，解释说他们又向我们收取了额外的饮料费用，咖啡师回答说我们可以保留额外的饮料，我解释说我们不需要第四杯饮料 - 我们想要退款，因为这是他们的错误。每次互动都很平静、礼貌和耐心，咖啡师消极地对我们说话，让我们觉得发生的问题是我们的错。退款后，她问我们是否想要收据，然后把收据扔到柜台上，然后立即背对着我们走开了。在那一刻，我希望我能收回我在每次他们调整交易时继续留下的慷慨小费。我们想坐一会儿享受咖啡，但咖啡师的态度让我们感到很不舒服，所以我们不得不离开。我永远不会回来，将来也不会推荐这家咖啡店。他们的咖啡很好，但永远不值得我们接受的待遇。
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