旅行
账户
Ronald S
Wow - after years of being loyal Marriot members - no longer!!! here at Springfield Suites By Marriott Grand Forks, ND
Springhill Suites Grand Forks的点评
点评：Wow! We are - sorry, were loyal Marriott members for many years... up until after a few wonderful stays over the years we needed customer service today for a real problem- that's where they completely dropped the ball.
Our curtains were missing a clip and moved over 10" exposing the window- so zero window covering on the edge letting in sunlight when we needed the ever so trusted and expected black- out blind option of a nice hotel suite. -completely non-existent.
Understandable, the newer hotel may have some broken curtain or blind issues...
We have young children. Our youngest 1 & a half years of age. She needs naps during the day. She is used to blinds being drawn to avoid the sunlight during the day.
Minor issue sort of, but here is where the stay went from fantastic to absolutely awful ! Aweful! Yes... after years of staying at Marriott's.
This is Sprimg Suites by Marriott. GF, ND. not all Marriotts ..
Briefly:
I told them I am an installer of drapery for a global company that installs drapery for major hotel chains worldwide-which I am.
It is New Years Day, after I offered to fix it for them they said they can't allow that.
Ok, I asked for a resolution today as our little one needs her rest.
I was told no manager was available being New Year's Day. I said I needed a fix today.
A few minutes later the manager came to the desk and said "what seems to be the problem?"
After explaining our concern he ( maybe 40, normal looking guy, there most days, was there New Year's Day) said "this is what all the rooms are like"
" I have not had a complaint like this in 13 years" he also said.
In other words "live with it"!
We were told to go to another hotel and we won't be charged for the following night. Huh??
... I'll spare you all the details but I will conclude that we- children and all at bedtime happily moved over to Holliday Inn - though we paid already for the second night, with a police escort.
We will never stay at this Springfield suites thing again in Grand Forks.
Currently we will be seeking our trusted legal counsel for the mistreatment our family received at Springfield Suites By Marriott Grand Forks, ND.
Nice rooms but be warned- if you are looking for a problem to be fixed or expect good customer service- NOT HERE! I strongly recommend against this establishment. I'm thinking the management is simply overwhelmed with the problems here and needs new management.
... and I am being kind.
Our curtains were missing a clip and moved over 10" exposing the window- so zero window covering on the edge letting in sunlight when we needed the ever so trusted and expected black- out blind option of a nice hotel suite. -completely non-existent.
Understandable, the newer hotel may have some broken curtain or blind issues...
We have young children. Our youngest 1 & a half years of age. She needs naps during the day. She is used to blinds being drawn to avoid the sunlight during the day.
Minor issue sort of, but here is where the stay went from fantastic to absolutely awful ! Aweful! Yes... after years of staying at Marriott's.
This is Sprimg Suites by Marriott. GF, ND. not all Marriotts ..
Briefly:
I told them I am an installer of drapery for a global company that installs drapery for major hotel chains worldwide-which I am.
It is New Years Day, after I offered to fix it for them they said they can't allow that.
Ok, I asked for a resolution today as our little one needs her rest.
I was told no manager was available being New Year's Day. I said I needed a fix today.
A few minutes later the manager came to the desk and said "what seems to be the problem?"
After explaining our concern he ( maybe 40, normal looking guy, there most days, was there New Year's Day) said "this is what all the rooms are like"
" I have not had a complaint like this in 13 years" he also said.
In other words "live with it"!
We were told to go to another hotel and we won't be charged for the following night. Huh??
... I'll spare you all the details but I will conclude that we- children and all at bedtime happily moved over to Holliday Inn - though we paid already for the second night, with a police escort.
We will never stay at this Springfield suites thing again in Grand Forks.
Currently we will be seeking our trusted legal counsel for the mistreatment our family received at Springfield Suites By Marriott Grand Forks, ND.
Nice rooms but be warned- if you are looking for a problem to be fixed or expect good customer service- NOT HERE! I strongly recommend against this establishment. I'm thinking the management is simply overwhelmed with the problems here and needs new management.
... and I am being kind.
翻译：哇！抱歉，我们多年来一直是万豪的忠实会员……直到这些年来经历了几次美妙的住宿之后，我们今天需要客户服务来解决一个真正的问题——那就是他们彻底失败的地方。
我们的窗帘缺少一个夹子，移动了超过 10 英寸，暴露了窗户 - 所以当我们需要一个漂亮的酒店套房中如此值得信赖和期待的遮光百叶窗选项时，边缘的零窗帘让阳光透进来。 - 完全不存在。
可以理解的是，新酒店可能有一些破损的窗帘或百叶窗问题......
我们有年幼的孩子。我们最小的1岁半。她白天需要小睡。她习惯了白天拉上百叶窗以避免阳光照射。
有点小问题，但这就是住宿从美妙变成绝对糟糕的地方！太棒了！是的...在万豪酒店住了几年之后。
这是万豪斯普里姆套房酒店。 GF、ND。不是所有万豪酒店..
简要地：
我告诉他们，我是一家跨国公司的窗帘安装工，该公司为全球主要连锁酒店安装窗帘——我就是这样。
今天是元旦，在我提出为他们修理后，他们说他们不允许这样做。
好的，我今天要求解决，因为我们的孩子需要休息。
有人告诉我元旦那天没有经理。我说我今天需要修复。
几分钟后，经理来到办公桌前问道：“似乎出了什么问题？”
在解释了我们的担忧后，他（大概 40 岁，长相正常的家伙，大多数时候都在那里，元旦也在那里）说“这就是所有房间的样子”
他还说：“我已经 13 年没有收到过这样的投诉了。”
换句话说，“忍受它”！
我们被告知去另一家酒店，第二天晚上我们不会被收取费用。啊？？
...我不会向您透露所有细节，但我会得出结论，我们——孩子们和所有睡前的人都高兴地搬到了假日酒店——尽管我们已经支付了第二天晚上的费用，并有警察护送。
我们再也不会住在大福克斯的斯普林菲尔德套房酒店了。
目前，我们将就我们的家人在北达科他州大福克斯斯普林菲尔德套房酒店受到的虐待寻求值得信赖的法律顾问。
房间不错，但请注意 - 如果您正在寻找需要解决的问题或期望良好的客户服务 - 不是这里！我强烈建议不要选择这家酒店。我认为管理层只是被这里的问题压垮了，需要新的管理层。
...而且我很友善。
我们的窗帘缺少一个夹子，移动了超过 10 英寸，暴露了窗户 - 所以当我们需要一个漂亮的酒店套房中如此值得信赖和期待的遮光百叶窗选项时，边缘的零窗帘让阳光透进来。 - 完全不存在。
可以理解的是，新酒店可能有一些破损的窗帘或百叶窗问题......
我们有年幼的孩子。我们最小的1岁半。她白天需要小睡。她习惯了白天拉上百叶窗以避免阳光照射。
有点小问题，但这就是住宿从美妙变成绝对糟糕的地方！太棒了！是的...在万豪酒店住了几年之后。
这是万豪斯普里姆套房酒店。 GF、ND。不是所有万豪酒店..
简要地：
我告诉他们，我是一家跨国公司的窗帘安装工，该公司为全球主要连锁酒店安装窗帘——我就是这样。
今天是元旦，在我提出为他们修理后，他们说他们不允许这样做。
好的，我今天要求解决，因为我们的孩子需要休息。
有人告诉我元旦那天没有经理。我说我今天需要修复。
几分钟后，经理来到办公桌前问道：“似乎出了什么问题？”
在解释了我们的担忧后，他（大概 40 岁，长相正常的家伙，大多数时候都在那里，元旦也在那里）说“这就是所有房间的样子”
他还说：“我已经 13 年没有收到过这样的投诉了。”
换句话说，“忍受它”！
我们被告知去另一家酒店，第二天晚上我们不会被收取费用。啊？？
...我不会向您透露所有细节，但我会得出结论，我们——孩子们和所有睡前的人都高兴地搬到了假日酒店——尽管我们已经支付了第二天晚上的费用，并有警察护送。
我们再也不会住在大福克斯的斯普林菲尔德套房酒店了。
目前，我们将就我们的家人在北达科他州大福克斯斯普林菲尔德套房酒店受到的虐待寻求值得信赖的法律顾问。
房间不错，但请注意 - 如果您正在寻找需要解决的问题或期望良好的客户服务 - 不是这里！我强烈建议不要选择这家酒店。我认为管理层只是被这里的问题压垮了，需要新的管理层。
...而且我很友善。
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