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redheadtraveller83
One night stay before flight
Sleep Inn & Suites Airport的点评
点评：Overall we had a great stay and we would recommend this hotel.
Pros: 10/10 awesome staff. From the start the front desk attendants were great when I called with a question and when we checked in. We had a problem with the room (see cons) and they attempted to assist us. The cleaning attendant even chased us down to the lobby to give my son the stuffy he forgot in the bed! Rooms were clean, the a/c fan was quiet and there was minimal sound from the hallway. Breakfast wasn’t special but we enjoyed the eggs and bacon. Shuttle driver was friendly.
Cons: The curtain in our room (318) didn’t drown out all the light from outside. Because the a/c unit is under the window the curtain isn’t long enough. But the real kicker was the crazy smell of the room. It spelled like someone cooked a meal - but not a meal my family would enjoy. It was very strong. We thought it was the microwave but now wonder if food was stuffed into the a/c unit. There was no housekeeping staff to help us. We left the door open in our room for 2 hours to try to clear the smell but couldn’t. There was no smell in the hallway. The front desk couldn’t move us to another room as all the 2 queen beds were in use and our family was too big for a king room. We rented a second room for my mom right next door and her room had no smell. I will be calling to speak with the manager on the next business day. There is no way housekeeping didn’t smell it when they cleaned the room before our stay.
The hotel has a shuttle but it’s not well advertised. I just happened to see it in small print after booking our room. When I called to book it I wasn’t advised there is a $20 round trip charge for it. The one door of the van didn’t open.
Overall, we would recommend this hotel and would stay again if flying out of Syracuse.
Pros: 10/10 awesome staff. From the start the front desk attendants were great when I called with a question and when we checked in. We had a problem with the room (see cons) and they attempted to assist us. The cleaning attendant even chased us down to the lobby to give my son the stuffy he forgot in the bed! Rooms were clean, the a/c fan was quiet and there was minimal sound from the hallway. Breakfast wasn’t special but we enjoyed the eggs and bacon. Shuttle driver was friendly.
Cons: The curtain in our room (318) didn’t drown out all the light from outside. Because the a/c unit is under the window the curtain isn’t long enough. But the real kicker was the crazy smell of the room. It spelled like someone cooked a meal - but not a meal my family would enjoy. It was very strong. We thought it was the microwave but now wonder if food was stuffed into the a/c unit. There was no housekeeping staff to help us. We left the door open in our room for 2 hours to try to clear the smell but couldn’t. There was no smell in the hallway. The front desk couldn’t move us to another room as all the 2 queen beds were in use and our family was too big for a king room. We rented a second room for my mom right next door and her room had no smell. I will be calling to speak with the manager on the next business day. There is no way housekeeping didn’t smell it when they cleaned the room before our stay.
The hotel has a shuttle but it’s not well advertised. I just happened to see it in small print after booking our room. When I called to book it I wasn’t advised there is a $20 round trip charge for it. The one door of the van didn’t open.
Overall, we would recommend this hotel and would stay again if flying out of Syracuse.
翻译：总的来说，我们住得很愉快，我们会推荐这家酒店。
优点：10/10 很棒的员工。从一开始，前台服务员就很棒，无论是我打电话询问还是我们入住时。我们的房间有问题（见缺点），他们试图帮助我们。清洁人员甚至追着我们到大厅，给我儿子拿他忘在床上的毛毯！房间很干净，空调风扇很安静，走廊里几乎没有声音。早餐并不特别，但我们很喜欢鸡蛋和培根。班车司机很友好。
缺点：我们房间（318）的窗帘没有遮住外面的所有光线。因为空调在窗户下面，所以窗帘不够长。但真正让人恼火的是房间里难闻的气味。听起来像是有人做了一顿饭——但不是我们的家人会喜欢的饭菜。味道很浓。我们以为是微波炉的声音，但现在怀疑是不是食物塞进了空调里。没有客房服务人员来帮助我们。我们把房间的门打开了 2 个小时，试图消除气味，但没能做到。走廊里没有气味。前台无法将我们转移到另一个房间，因为所有 2 张大床都在使用，而我们的家庭太大了，不适合住大床房。我们为隔壁的妈妈租了第二个房间，她的房间没有气味。我将在下一个工作日打电话与经理交谈。客房服务人员在我们入住前打扫房间时不可能没有闻到气味。
酒店有班车，但广告宣传不多。我只是在预订房间后碰巧看到了小字。当我打电话预订时，我没有被告知往返费用为 20 美元。面包车的一扇门打不开。
总的来说，我们会推荐这家酒店，如果从锡拉丘兹起飞，我们会再次入住。
优点：10/10 很棒的员工。从一开始，前台服务员就很棒，无论是我打电话询问还是我们入住时。我们的房间有问题（见缺点），他们试图帮助我们。清洁人员甚至追着我们到大厅，给我儿子拿他忘在床上的毛毯！房间很干净，空调风扇很安静，走廊里几乎没有声音。早餐并不特别，但我们很喜欢鸡蛋和培根。班车司机很友好。
缺点：我们房间（318）的窗帘没有遮住外面的所有光线。因为空调在窗户下面，所以窗帘不够长。但真正让人恼火的是房间里难闻的气味。听起来像是有人做了一顿饭——但不是我们的家人会喜欢的饭菜。味道很浓。我们以为是微波炉的声音，但现在怀疑是不是食物塞进了空调里。没有客房服务人员来帮助我们。我们把房间的门打开了 2 个小时，试图消除气味，但没能做到。走廊里没有气味。前台无法将我们转移到另一个房间，因为所有 2 张大床都在使用，而我们的家庭太大了，不适合住大床房。我们为隔壁的妈妈租了第二个房间，她的房间没有气味。我将在下一个工作日打电话与经理交谈。客房服务人员在我们入住前打扫房间时不可能没有闻到气味。
酒店有班车，但广告宣传不多。我只是在预订房间后碰巧看到了小字。当我打电话预订时，我没有被告知往返费用为 20 美元。面包车的一扇门打不开。
总的来说，我们会推荐这家酒店，如果从锡拉丘兹起飞，我们会再次入住。
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