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LaShondaFabuloso
Rundown property at premium prices
Sierra Grande的点评
点评：I'm baffled how this place has so many good reviews. We saw online that the rooms looked small, so we booked the "Ted Turner Suite," hoping for a luxurious stay. Wrong! We paid well over twice what it was worth, and the only reason I gave it two stars is for the mineral baths and the tour of Ted Turner's Ladder Ranch.
The room looked like it had been decorated from a 1997 garage sale. The curtains had black marks and were torn, and the furniture was beaten up. The first day, the light above the shower blinked on and off, and it sounded like the exhaust fan would fall out of the ceiling. They fixed the light and made the fan sound slightly better, but the cabinets and disgusting tile in the bathroom were 30 years past needing to be updated.
The mineral soaks were pretty good, although one tub (in the first room to the left as you enter the spa) was tiny and smelled like mildew. The outside tub was wonderful, but as soon as we got in, the landscaper fired up the earsplitting leaf blower, making it impossible to relax. When I complained, I was told, "He's only here for a short time." I replied, "So am I, and I'm paying a lot to be here!" I had to explain to this supposedly "sustainable" property what a destructive environmental nightmare leaf blowers are. Thankfully, the staff made the guy stop, and they extended our soak, but I was already not in the mood.
The breakfast buffet was another letdown. It looked promising, but the food was cold, and they often "forgot" to put out basics like butter and cream cheese for the bagels and toast. The restaurant isn't open otherwise, which would've been nice because there weren't many options around.
Also, no one cleaned our room the second full day we were there. In the afternoon, I asked the front desk staff to empty the trash cans and give us more towels, and when we returned to the room, the towels were there but so was the trash. I had to call again to get someone to bring a can so I could dump them myself. At the price we paid, this is unreasonable.
We enjoyed the Ladder Ranch tour, but I specified that we wanted a birding guide, and no one told us that she was off for the Thanksgiving weekend. The guide we had, Heidi, was a beginning birder, but we really liked spending the morning with her and visiting several great sites on the property in addition to looking for birds. Also, management made us go out with her at 6:30 a.m. when it was still freezing out, so we didn't start seeing birds until late morning. They should change the tour hours in the winter for folks who want to bird. Also, the buffet doesn't open until 7, so we got a cold pastry and fruit cup instead of a real breakfast.
When we complained, the staff apologized, but it was clear management didn't care, or they wouldn't rent rooms in the condition ours was in. One employee said the general manager would be there the morning we left, but we never saw or heard from her. This was one of the least relaxing stays I've ever experienced and will not be back.
The room looked like it had been decorated from a 1997 garage sale. The curtains had black marks and were torn, and the furniture was beaten up. The first day, the light above the shower blinked on and off, and it sounded like the exhaust fan would fall out of the ceiling. They fixed the light and made the fan sound slightly better, but the cabinets and disgusting tile in the bathroom were 30 years past needing to be updated.
The mineral soaks were pretty good, although one tub (in the first room to the left as you enter the spa) was tiny and smelled like mildew. The outside tub was wonderful, but as soon as we got in, the landscaper fired up the earsplitting leaf blower, making it impossible to relax. When I complained, I was told, "He's only here for a short time." I replied, "So am I, and I'm paying a lot to be here!" I had to explain to this supposedly "sustainable" property what a destructive environmental nightmare leaf blowers are. Thankfully, the staff made the guy stop, and they extended our soak, but I was already not in the mood.
The breakfast buffet was another letdown. It looked promising, but the food was cold, and they often "forgot" to put out basics like butter and cream cheese for the bagels and toast. The restaurant isn't open otherwise, which would've been nice because there weren't many options around.
Also, no one cleaned our room the second full day we were there. In the afternoon, I asked the front desk staff to empty the trash cans and give us more towels, and when we returned to the room, the towels were there but so was the trash. I had to call again to get someone to bring a can so I could dump them myself. At the price we paid, this is unreasonable.
We enjoyed the Ladder Ranch tour, but I specified that we wanted a birding guide, and no one told us that she was off for the Thanksgiving weekend. The guide we had, Heidi, was a beginning birder, but we really liked spending the morning with her and visiting several great sites on the property in addition to looking for birds. Also, management made us go out with her at 6:30 a.m. when it was still freezing out, so we didn't start seeing birds until late morning. They should change the tour hours in the winter for folks who want to bird. Also, the buffet doesn't open until 7, so we got a cold pastry and fruit cup instead of a real breakfast.
When we complained, the staff apologized, but it was clear management didn't care, or they wouldn't rent rooms in the condition ours was in. One employee said the general manager would be there the morning we left, but we never saw or heard from her. This was one of the least relaxing stays I've ever experienced and will not be back.
翻译：我很困惑为什么这个地方会有这么多好评。我们在网上看到房间看起来很小，所以我们预订了“特德·特纳套房”，希望能住得豪华。错了！我们付了两倍多的价钱，我给两颗星的唯一原因是矿泉浴和特德·特纳的梯子牧场之旅。
房间看起来像是 1997 年车库拍卖会上装饰的。窗帘上有黑色痕迹，被撕破了，家具也被打坏了。第一天，淋浴间上方的灯闪烁着，听起来好像排气扇要从天花板上掉下来了。他们修好了灯，让风扇的声音稍微好一点，但浴室里的橱柜和恶心的瓷砖已经是 30 年前的了，需要更新。
矿泉浴相当不错，虽然有一个浴缸（在你进入水疗中心左边的第一个房间里）很小，闻起来有霉味。室外浴缸很棒，但我们一进去，园丁就启动了震耳欲聋的吹叶机，让人无法放松。当我抱怨时，他们告诉我，“他只在这里待了一小会儿。”我回答说，“我也是，我花了很多钱才住在这里！”我不得不向这个所谓的“可持续”酒店解释吹叶机对环境的破坏性有多大。谢天谢地，工作人员让那个人停了下来，他们延长了我们的泡澡时间，但我已经没心情了。
自助早餐又令人失望。看起来很有希望，但食物是冷的，他们经常“忘记”提供百吉饼和吐司的基本配料，如黄油和奶油奶酪。餐厅本来就不营业，如果能开门就好了，因为周围没有太多选择。
此外，我们在那里的第二天，没有人打扫我们的房间。下午，我让前台工作人员清空垃圾桶并给我们更多毛巾，当我们回到房间时，毛巾还在，但垃圾也在。我不得不再次打电话叫人拿一个垃圾桶，这样我就可以自己倒垃圾了。以我们支付的价格，这是不合理的。
我们喜欢 Ladder Ranch 之旅，但我明确表示我们想要一个观鸟导游，但没有人告诉我们她感恩节周末不在家。我们的导游海蒂 (Heidi) 是一个观鸟新手，但我们真的很喜欢和她一起度过上午，除了寻找鸟类之外，还参观了酒店内的几个很棒的景点。此外，管理层让我们在早上 6:30 和她一起出去，当时天气仍然很冷，所以我们直到上午晚些时候才开始看鸟。他们应该在冬天为想要观鸟的人改变旅游时间。此外，自助餐要到 7 点才开放，所以我们吃的是冷糕点和水果杯，而不是真正的早餐。
当我们投诉时，工作人员道了歉，但显然管理层并不关心，否则他们不会把我们这种状况的房间租出去。一名员工说我们离开的那天早上总经理会在那里，但我们从未见过或听到她的消息。这是我经历过的最不轻松的住宿之一，我不会再来了。
房间看起来像是 1997 年车库拍卖会上装饰的。窗帘上有黑色痕迹，被撕破了，家具也被打坏了。第一天，淋浴间上方的灯闪烁着，听起来好像排气扇要从天花板上掉下来了。他们修好了灯，让风扇的声音稍微好一点，但浴室里的橱柜和恶心的瓷砖已经是 30 年前的了，需要更新。
矿泉浴相当不错，虽然有一个浴缸（在你进入水疗中心左边的第一个房间里）很小，闻起来有霉味。室外浴缸很棒，但我们一进去，园丁就启动了震耳欲聋的吹叶机，让人无法放松。当我抱怨时，他们告诉我，“他只在这里待了一小会儿。”我回答说，“我也是，我花了很多钱才住在这里！”我不得不向这个所谓的“可持续”酒店解释吹叶机对环境的破坏性有多大。谢天谢地，工作人员让那个人停了下来，他们延长了我们的泡澡时间，但我已经没心情了。
自助早餐又令人失望。看起来很有希望，但食物是冷的，他们经常“忘记”提供百吉饼和吐司的基本配料，如黄油和奶油奶酪。餐厅本来就不营业，如果能开门就好了，因为周围没有太多选择。
此外，我们在那里的第二天，没有人打扫我们的房间。下午，我让前台工作人员清空垃圾桶并给我们更多毛巾，当我们回到房间时，毛巾还在，但垃圾也在。我不得不再次打电话叫人拿一个垃圾桶，这样我就可以自己倒垃圾了。以我们支付的价格，这是不合理的。
我们喜欢 Ladder Ranch 之旅，但我明确表示我们想要一个观鸟导游，但没有人告诉我们她感恩节周末不在家。我们的导游海蒂 (Heidi) 是一个观鸟新手，但我们真的很喜欢和她一起度过上午，除了寻找鸟类之外，还参观了酒店内的几个很棒的景点。此外，管理层让我们在早上 6:30 和她一起出去，当时天气仍然很冷，所以我们直到上午晚些时候才开始看鸟。他们应该在冬天为想要观鸟的人改变旅游时间。此外，自助餐要到 7 点才开放，所以我们吃的是冷糕点和水果杯，而不是真正的早餐。
当我们投诉时，工作人员道了歉，但显然管理层并不关心，否则他们不会把我们这种状况的房间租出去。一名员工说我们离开的那天早上总经理会在那里，但我们从未见过或听到她的消息。这是我经历过的最不轻松的住宿之一，我不会再来了。
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