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Hostile Environment for Individuals with Disabilities
Miriam C
Hostile Environment for Individuals with Disabilities
Off The Hook的点评
点评：Off The Hook
Highlands
970919753
I am writing to express my concern regarding a recent incident at your Off The Hook Restaurant location in Highlands, N.J. I, along with my service dog, attempted to dine at your establishment on Saturday August 24,2024. Unfortunately, we were rudely denied in a disrespectful manner in front of other customers by your staff member presumably a manager by the name of Kim due to the presence of my service dog. The manager - Kim accused me of falsely claiming to have a disability and demanded that my service dog and I leave the restaurant immediately.
Such behavior is not only discriminatory but also deeply offensive and illegal. The Americans with Disabilities Act (ADA) clearly prohibits discrimination against individuals with disabilities and requires businesses to accommodate their needs. Service animals are protected by law and should be treated with respect. Kim's actions were not only unprofessional but also create a hostile environment for individuals with disabilities. This is not the first time Kim has denied service animals. She denied a customer with a Guide Dog.
I understand that it is important to maintain a clean and safe environment for all patrons. However, the Americans with Disabilities Act (ADA) specifically prohibits businesses from denying service to individuals with disabilities who are accompanied by their service dogs. These dogs are trained to perform tasks that assist their handlers in navigating the world. At the podium in front of the restaurant Kim directly asked me what type of disability I have in front of other customers, humiliating and embarrassing me, and say's "My disability is fake". This is a direct violation of the Americans with Disabilities Act (ADA). I believe that your restaurant should strive to create a welcoming and inclusive environment for all customers.
Highlands
970919753
I am writing to express my concern regarding a recent incident at your Off The Hook Restaurant location in Highlands, N.J. I, along with my service dog, attempted to dine at your establishment on Saturday August 24,2024. Unfortunately, we were rudely denied in a disrespectful manner in front of other customers by your staff member presumably a manager by the name of Kim due to the presence of my service dog. The manager - Kim accused me of falsely claiming to have a disability and demanded that my service dog and I leave the restaurant immediately.
Such behavior is not only discriminatory but also deeply offensive and illegal. The Americans with Disabilities Act (ADA) clearly prohibits discrimination against individuals with disabilities and requires businesses to accommodate their needs. Service animals are protected by law and should be treated with respect. Kim's actions were not only unprofessional but also create a hostile environment for individuals with disabilities. This is not the first time Kim has denied service animals. She denied a customer with a Guide Dog.
I understand that it is important to maintain a clean and safe environment for all patrons. However, the Americans with Disabilities Act (ADA) specifically prohibits businesses from denying service to individuals with disabilities who are accompanied by their service dogs. These dogs are trained to perform tasks that assist their handlers in navigating the world. At the podium in front of the restaurant Kim directly asked me what type of disability I have in front of other customers, humiliating and embarrassing me, and say's "My disability is fake". This is a direct violation of the Americans with Disabilities Act (ADA). I believe that your restaurant should strive to create a welcoming and inclusive environment for all customers.
翻译：Off The Hook
Highlands
970919753
我写信是为了表达我对您位于新泽西州 Highlands 的 Off The Hook 餐厅最近发生的事件的担忧。2024 年 8 月 24 日星期六，我和我的服务犬试图在您的餐厅用餐。不幸的是，由于我的服务犬在场，您的工作人员（大概是名叫 Kim 的经理）当着其他顾客的面粗鲁地拒绝了我们。经理 Kim 指责我谎称自己有残疾，并要求我和我的服务犬立即离开餐厅。
这种行为不仅具有歧视性，而且极具冒犯性和违法性。《美国残疾人法案》（ADA）明确禁止歧视残疾人，并要求企业满足他们的需求。服务性动物受法律保护，应受到尊重。Kim 的行为不仅不专业，而且还为残疾人创造了一个充满敌意的环境。这不是 Kim 第一次拒绝服务性动物。她拒绝了一位带着导盲犬的顾客。
我明白，为所有顾客保持一个干净、安全的环境很重要。然而，《美国残疾人法案》（ADA）明确禁止企业拒绝为带着服务犬的残疾人士提供服务。这些狗经过训练，可以执行帮助其训导员探索世界的任务。在餐厅前面的讲台上，Kim 当着其他顾客的面直接问我有什么残疾，让我感到羞辱和尴尬，并说“我的残疾是假的”。这直接违反了《美国残疾人法案》（ADA）。我认为您的餐厅应该努力为所有顾客营造一个温馨、包容的环境。
Highlands
970919753
我写信是为了表达我对您位于新泽西州 Highlands 的 Off The Hook 餐厅最近发生的事件的担忧。2024 年 8 月 24 日星期六，我和我的服务犬试图在您的餐厅用餐。不幸的是，由于我的服务犬在场，您的工作人员（大概是名叫 Kim 的经理）当着其他顾客的面粗鲁地拒绝了我们。经理 Kim 指责我谎称自己有残疾，并要求我和我的服务犬立即离开餐厅。
这种行为不仅具有歧视性，而且极具冒犯性和违法性。《美国残疾人法案》（ADA）明确禁止歧视残疾人，并要求企业满足他们的需求。服务性动物受法律保护，应受到尊重。Kim 的行为不仅不专业，而且还为残疾人创造了一个充满敌意的环境。这不是 Kim 第一次拒绝服务性动物。她拒绝了一位带着导盲犬的顾客。
我明白，为所有顾客保持一个干净、安全的环境很重要。然而，《美国残疾人法案》（ADA）明确禁止企业拒绝为带着服务犬的残疾人士提供服务。这些狗经过训练，可以执行帮助其训导员探索世界的任务。在餐厅前面的讲台上，Kim 当着其他顾客的面直接问我有什么残疾，让我感到羞辱和尴尬，并说“我的残疾是假的”。这直接违反了《美国残疾人法案》（ADA）。我认为您的餐厅应该努力为所有顾客营造一个温馨、包容的环境。
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