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Obscenely mean to the elderly and long time customers
Nikki M
Obscenely mean to the elderly and long time customers
Marc Anthony's Restaurant的点评
点评：I've lived in Onset my entire life and am a long-time customer. I ordered a pizza for pickup on Sunday June 22 for myself and my mother. I double parked outside to handle the car while my 80-year-old mother (who doesn't drive) went in to get the pizza. She came out visibly upset without the pizza and said that the staff was so mean to her and kept snapping at her to "Sit Down or Get Out" until the pizza was ready. I went in and was met with a similar attitude. Granted, it was super crowded, I patiently waited for the pizza, politely thanked the staff, and just let them know that my mom was in a few minutes earlier and was upset that the staff was mean to her, totally understand it's busy but to please remember to be kind to customers who have supported you for 40 + years. A woman from behind the register overheard my convo and came at me very aggressively and went on and on about how obnoxious my mother was. And I'm sure my mom was overwhelmed! She's 80! But I assure you she is the kindest woman! Totally upsetting and inappropriate and when I asked for an apology I was told by this woman twice "I will not apologize for doing my job." She then had the nerve to say to me "Word of advice, next time get up yourself and come in and get the pizza instead of sending your 80-year-old mom in to get it." I told her if this is the way Marc Anthony's treats their loyal customers I will never come back again, and she said to me verbatim "Look around maam. We don't need your business." I have never been so horrified by a poor level of customer service in my life. The appropriate way to handle was to say something like "So sorry we made your mom upset, as you can see it's super busy in here and we're all doing our best. Thanks for the feedback." It's not that hard to not be an appalling human being.
翻译：我一辈子都住在Onset，也是这家店的老顾客了。6月22日星期天，我给自己和母亲订了一份披萨。为了方便取餐，我把车停在外面，等着我80岁的老母亲（她不会开车）进去取披萨。她出来时明显很生气，没拿到披萨，说工作人员对她太刻薄了，还不停地对她厉声说“要么坐下，要么滚”，直到披萨做好。我进去后也遭遇了类似的待遇。当然，店里人很多，我耐心地等着披萨，礼貌地向工作人员道谢，并告诉他们我妈妈几分钟前就到了，很生气工作人员对她这么刻薄。我完全理解店里很忙，但请记住，要善待那些支持了你40多年的顾客。收银台后面的一位女士听到了我的谈话，非常生气地冲我走来，不停地抱怨我妈妈有多讨厌。我敢肯定，我妈妈当时肯定被吓坏了！她都80岁了！但我向你保证，她是最善良的女人！这真是太让人心烦意乱了，而且很不合适。我要求她道歉时，她两次告诉我：“我不会因为做了我的工作而道歉。” 然后她竟然还好意思对我说：“给你个忠告，下次你自己站起来进来拿披萨，别让你80岁的老妈来拿。” 我告诉她，如果马克·安东尼是这样对待他们忠实顾客的，我以后再也不来了。她一字不差地对我说：“女士，看看周围。我们不需要你的服务。” 我这辈子从未对如此糟糕的客户服务感到如此震惊。正确的处理方式是说：“很抱歉我们让你妈妈不高兴了，正如你所见，这里非常繁忙，我们都在尽力而为。谢谢你的反馈。” 做一个不令人讨厌的人并不难。
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