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Christina F
BEWARE OF HOUSEKEEPING- stolen items!
Courtyard by Marriott Jacksonville Beach Oceanfront的点评
点评：BEWARE OF HOUSEKEEPING!! Stolen items!
My husband and I travel all the time with our 3 kids and it’s not the first we’ve left items behind during the chaos of leaving with 3 small children. We left several items in the closet of our hotel room last week. We realized pretty quickly and called because we wanted to turn around and come back to get the items ( some expensive ones including Patagonia clothing, new Nike shoes, limited edition basketball jersey). We were told that any items that are in the rooms get locked in the housekeeping closet and they did not have access to that unless the manager was in (which she was not). They front desk, took our information and said they would call us back. We then proceeded to need to call every single day for five days. Each day it was like the first time we called. By the fifth day we had had it, and demanded someone check while we were on the phone. The front desk proceeded to tell us there was nothing found. We explained we called almost immediately saying we left the items behind, how could anyone other than housekeeping have entered the room? They claimed us losing items is not their responsibility. I’ve never had an item stolen by housekeeping until I stayed at this hotel. I was also so disgusted by the front desk support, they refused to take any responsibility or even be empathetic at all about my five-year-old crying over her new shoes that were gone.
My husband and I travel all the time with our 3 kids and it’s not the first we’ve left items behind during the chaos of leaving with 3 small children. We left several items in the closet of our hotel room last week. We realized pretty quickly and called because we wanted to turn around and come back to get the items ( some expensive ones including Patagonia clothing, new Nike shoes, limited edition basketball jersey). We were told that any items that are in the rooms get locked in the housekeeping closet and they did not have access to that unless the manager was in (which she was not). They front desk, took our information and said they would call us back. We then proceeded to need to call every single day for five days. Each day it was like the first time we called. By the fifth day we had had it, and demanded someone check while we were on the phone. The front desk proceeded to tell us there was nothing found. We explained we called almost immediately saying we left the items behind, how could anyone other than housekeeping have entered the room? They claimed us losing items is not their responsibility. I’ve never had an item stolen by housekeeping until I stayed at this hotel. I was also so disgusted by the front desk support, they refused to take any responsibility or even be empathetic at all about my five-year-old crying over her new shoes that were gone.
翻译：小心客房服务！！物品被盗！
我和丈夫经常带着 3 个孩子旅行，这不是我们第一次在带着 3 个小孩离开时遗落物品。上周，我们在酒店房间的壁橱里遗落了几件物品。我们很快意识到了这一点，并打电话，因为我们想转身回来取那些物品（一些昂贵的物品，包括巴塔哥尼亚服装、新款耐克鞋、限量版篮球球衣）。我们被告知，房间里的所有物品都会锁在客房服务壁橱里，除非经理在（但她不在），否则他们无法进入。前台记录了我们的信息，并说会给我们回电话。然后我们需要连续五天每天都打电话。每天都像我们第一次打电话一样。到第五天，我们受不了了，要求有人在我们打电话的时候检查一下。前台告诉我们什么也没找到。我们解释说我们几乎立即打电话说我们把物品落下了，除了客房服务人员之外怎么可能有人进入房间？他们声称我们丢失物品不是他们的责任。在我入住这家酒店之前，我从来没有被客房服务人员偷过东西。前台的服务人员也让我非常反感，他们拒绝承担任何责任，甚至对我五岁的女儿因为新鞋不见了而哭泣一事根本不表示同情。
我和丈夫经常带着 3 个孩子旅行，这不是我们第一次在带着 3 个小孩离开时遗落物品。上周，我们在酒店房间的壁橱里遗落了几件物品。我们很快意识到了这一点，并打电话，因为我们想转身回来取那些物品（一些昂贵的物品，包括巴塔哥尼亚服装、新款耐克鞋、限量版篮球球衣）。我们被告知，房间里的所有物品都会锁在客房服务壁橱里，除非经理在（但她不在），否则他们无法进入。前台记录了我们的信息，并说会给我们回电话。然后我们需要连续五天每天都打电话。每天都像我们第一次打电话一样。到第五天，我们受不了了，要求有人在我们打电话的时候检查一下。前台告诉我们什么也没找到。我们解释说我们几乎立即打电话说我们把物品落下了，除了客房服务人员之外怎么可能有人进入房间？他们声称我们丢失物品不是他们的责任。在我入住这家酒店之前，我从来没有被客房服务人员偷过东西。前台的服务人员也让我非常反感，他们拒绝承担任何责任，甚至对我五岁的女儿因为新鞋不见了而哭泣一事根本不表示同情。
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