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Rain inconvenience = win for company/lose for customer
Destin Vacation Boat Rentals的点评
点评：We booked a 4 hour adventure trip for 10 people on July 22nd and it was rained out. Within 15 minutes of being at the inflatable adventure park, we were advised to get on the boat due to an approaching thunderstorm that should pass over quickly. However, 15 minutes into the storm, which involved a dense gray curtain of rain, thunder and lightening, the captain informed us that the storm was just building behind itself and wasn’t going to go away soon. We were advised by the captain to return back to the dock and that we would get our money back. So we did. We were back at the dock and in the store purchasing merchandise as a souvenir for the trip by 10:45. We hung out at the restaurant bar for a little while and then left. All of this to say—we paid just shy of $1154.73 for this trip. This included gratuity since we were a 10 person group. We received $682.34 back. When trying to contact the company about the discrepancy between the two amounts, they first tried to say it was up to my credit card to refund the money. They said multiple times that our trip was only cut short 30 minutes, so they weren’t going to refund that remaining amount, but when explaining the timeline and how we weren’t even out there but for a short period of time, they balked and said they needed to contact management. And that’s okay…a disconnect in information somewhere that I assumed would be corrected. However, this is a repeated conversation that lasts over a week, with them saying they’ll contact me back, only to not do so unless I called/texted and prompted again. The final verdict after a call from management was that they were keeping the 40% that I didn’t get back, that I got back all I was going to get back, that I was the only one to call and complain about the amount that was refunded so they were pretty much brushing me off. Okay…cool…we got 25% of a trip, they got 40% of our trip money plus the amounts we paid directly to the captains as a tip for being kind/attentive during our 15 min adventure trip and 15 minute downpour and then the 10 min trip out and back.
Just know, the captains are great but if you have something pop up during your trip, you will not receive good customer service. Or your money back. Even though you were told otherwise.
Just know, the captains are great but if you have something pop up during your trip, you will not receive good customer service. Or your money back. Even though you were told otherwise.
翻译：我们在 7 月 22 日为 10 人预订了 4 小时的探险之旅，结果下雨了。在到达充气冒险乐园后的 15 分钟内，我们被建议上船，因为即将来临的雷暴应该很快过去。然而，暴风雨开始 15 分钟后，雨幕、雷电和闪电交织成灰色，机长告诉我们暴风雨只是在后面形成，不会很快消失。船长建议我们返回码头，我们会拿回我们的钱。所以我们做到了。 10 点 45 分，我们回到码头，在商店购买商品作为旅行的纪念品。我们在餐厅酒吧闲逛了一会儿，然后离开了。综上所述——我们为这次旅行支付了 1154.73 美元。这包括小费，因为我们是 10 人小组。我们收到了 682.34 美元的退款。当试图就两个金额之间的差异联系公司时，他们首先试图说这取决于我的信用卡退款。他们多次说我们的行程只缩短了 30 分钟，所以他们不会退还剩余的金额，但在解释时间表以及我们如何只在短时间内没有到达那里时，他们犹豫了并说他们需要联系管理层。没关系……我认为某处的信息脱节会得到纠正。然而，这是一个持续了一个多星期的重复对话，他们说他们会回复我，但除非我再次打电话/发短信并提示，否则他们不会这样做。管理层打来电话后的最终裁决是，他们保留了我没有收回的 40%，我收回了我要收回的所有金额，我是唯一一个打电话抱怨金额的人被退款了，所以他们几乎不理我。好吧……很酷……我们得到了 25% 的旅行费用，他们得到了我们旅行费用的 40% 加上我们直接支付给船长的金额，作为在我们 15 分钟的冒险旅行和 15 分钟的倾盆大雨中表现友善/细心的小费，然后是往返 10 分钟。
只是知道，船长很棒，但如果您在旅途中突然遇到一些事情，您将无法获得良好的客户服务。或者你的钱回来。即使您被告知并非如此。
只是知道，船长很棒，但如果您在旅途中突然遇到一些事情，您将无法获得良好的客户服务。或者你的钱回来。即使您被告知并非如此。
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