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Bethany C
DO NOT STAY AT Keystone Resort Property Management properties
Keystone Resort的点评
点评：Worst customer service. Check-in was supposed to be at 4P for their Dakota Lodge location, but it wasn’t ready. I tried asking for a discount or late check-out for the inconvenience, but all they offered was a bottle of wine and said they would consider a discount if the room wasn't ready at 5P.
Tried to cancel through both Expedia and their customer service, but neither would refund us.
They called at 530P to offer a room at a different property, Expedition Station. Had to drive back to reception, which is at a different location to get keys.
Got into the room at 6P. Called our credit card company and they said we could dispute the charges, which we will be doing for the full amount.
Avoid all of their properties and avoid booking through Expedia. Expedia took zero accountability for the room not being available.
Tried to cancel through both Expedia and their customer service, but neither would refund us.
They called at 530P to offer a room at a different property, Expedition Station. Had to drive back to reception, which is at a different location to get keys.
Got into the room at 6P. Called our credit card company and they said we could dispute the charges, which we will be doing for the full amount.
Avoid all of their properties and avoid booking through Expedia. Expedia took zero accountability for the room not being available.
翻译：最差的客户服务。入住时间应该是下午 4 点，但 Dakota Lodge 的房间还没有准备好。我试图要求折扣或延迟退房以弥补不便，但他们只提供了一瓶葡萄酒，并表示如果房间在下午 5 点还没有准备好，他们会考虑打折。
尝试通过 Expedia 和他们的客户服务取消预订，但都没有退款给我们。
下午 5 点 30 分，他们打电话来提供另一家酒店 Expedition Station 的房间。不得不开车回到位于不同位置的接待处去拿钥匙。
下午 6 点进入房间。打电话给我们的信用卡公司，他们说我们可以对收费提出异议，我们将全额支付。
避免入住他们的所有酒店，避免通过 Expedia 预订。Expedia 对房间不可用不承担任何责任。
尝试通过 Expedia 和他们的客户服务取消预订，但都没有退款给我们。
下午 5 点 30 分，他们打电话来提供另一家酒店 Expedition Station 的房间。不得不开车回到位于不同位置的接待处去拿钥匙。
下午 6 点进入房间。打电话给我们的信用卡公司，他们说我们可以对收费提出异议，我们将全额支付。
避免入住他们的所有酒店，避免通过 Expedia 预订。Expedia 对房间不可用不承担任何责任。
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