点评:I stayed three nights for work, and had stayed there before, with no issues. I checked out Thursday at 7:15 am, way before check-out time, and got a receipt and left. I got a call from them just after noon that went to voicemail, telling me that if I wanted to stay past noon I could ask for a late checkout. I didn't get to that voicemail until late that night but I assumed it was a mistake since I had checked out and left way earlier. Then I got this charge for an extra day on my credit card. I did call, they took a day to call me back, and they said: "The charges will stay, you were still in the room" I told the lady I was not, and that I had a receipt. She then said that I had left "my belongings." I told her that I was not aware of leaving anything, and if she could explain to me what kind of belongings and where they were. She would not answer my question and kept saying: "The charges will stand" and she was extremely rude. Again, I checked out early and didn't leave anything in the room, and they would not listen. I have been their customer for several months. I will dispute the credit card charges since I have a receipt, but I am not going there ever again.
翻译:我因工作在这里住了三个晚上,以前也住过那里,没有任何问题。我周四早上 7:15 退房,比退房时间早得多,拿到收据后就离开了。中午刚过,我就接到了他们的电话,转至语音信箱,告诉我,如果我想呆在中午之后,我可以要求延迟退房。直到那天深夜我才收到语音信箱,但我认为这是一个错误,因为我已经退房并提前离开了。然后我的信用卡上又收取了额外一天的费用。我确实打电话了,他们花了一天的时间给我回电话,他们说:“费用将保留,你还在房间里”我告诉那位女士我不在,而且我有收据。然后她说我留下了“我的物品”。我告诉她我不知道留下了什么东西,如果她能向我解释一下是什么类型的物品以及它们在哪里。她不回答我的问题,一直说:“指控成立”,而且她非常粗鲁。再说一次,我提前退房,房间里没有留下任何东西,他们也不听。我已经成为他们的客户几个月了。因为我有收据,所以我会对信用卡收费提出异议,但我不会再去那里了。