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Terrible Customer Service, Bad Mgmt., Unsanitary Conditions
Tripadvisor用户
Terrible Customer Service, Bad Mgmt., Unsanitary Conditions
Chili's Grill & Bar的点评
点评：After a tiring day I attempted to go there for dinner around 8PM. The entry area was packed. I signed in with the employee and told them there was a 15 min wait. While waiting I noticed that around half the tables were empty and many of them were not cleared. I sat down at one of them as no seating was available in the wait area. I immediately noticed the surface was sticky, indicating it was not properly clean. After 15 minutes I checked with the employee in the front who was different. He told me that he was the manager and that the wait for a table was now an additional 20 minutes. He also indicated that there were only 2 servers for the entire restaurant which was why half the tables were empty with people waiting. His excuse was that Tuesday is not normally a busy night despite the fact that directly next-door to the restaurant was a haunted house for Halloween, set up annually by the city that was crowded with people. It struck me as bad management for not taking into account the venue next-door for staffing considerations. At that point I walked out, noticing that the waiting area was not half empty as I suspect others did the same thing I did. Instead, I went to a local grocery store, purchased some precooked ribs, slaw, potato salad, and cornbread and had a delicious dinner at home. Several days later I tried calling Chili's during business hours to report the issue and received an automated message that no one was available and to try some other time. Given these 2 experience it strikes me that Chili's could care less about their customers. Chili's is not dead to me and it is highly unlikely I will ever try eating there again as there are other restaurants in Fremont that serve similar food with decent customer service and properly maintain their restaurant.
翻译：经过一天的劳累后，我试图在晚上 8 点左右去那里吃晚饭。入口处挤满了人。我与员工签到并告诉他们需要等待 15 分钟。在等待时，我注意到大约一半的桌子是空的，其中许多桌子都没有清理干净。我坐在其中一间，因为等候区没有座位。我立即注意到表面很粘，表明它没有完全清洁。 15 分钟后，我询问了前面那位不同的员工。他告诉我，他是经理，现在等待餐桌的时间又增加了 20 分钟。他还表示，整个餐厅只有 2 台服务器，这就是为什么一半的桌子是空的，有人在等待。他的借口是，周二通常不是一个繁忙的夜晚，尽管餐厅的隔壁有一座万圣节鬼屋，每年都会挤满了人。我觉得管理不善，没有考虑到隔壁场地的人员配置。那时我走出去，注意到等候区还没有半空，因为我怀疑其他人也做了和我一样的事情。相反，我去了当地的一家杂货店，买了一些预煮的排骨、沙拉、土豆沙拉和玉米面包，然后在家吃了一顿美味的晚餐。几天后，我尝试在工作时间致电 Chili's 报告该问题，但收到一条自动消息，提示无人接听，请在其他时间尝试。鉴于这两次经历，我觉得 Chili's 可能不太关心他们的顾客。 Chili's 对我来说还没有死，我不太可能再次尝试在那里吃饭，因为弗里蒙特还有其他餐厅提供类似的食物，提供体面的客户服务，并妥善维护他们的餐厅。
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