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Poor Service, Rude Staff - Avoid
Savannah W
Poor Service, Rude Staff - Avoid
Starbucks的点评
点评：Honestly never write bad reviews but feel as though I have to mention the terrible service we witnessed today. My partner and I were stood waiting to be served whilst the two members of staff were busy making drinks. We were the only people in the queue. By the time that someone was ready to take our order another two people had joined the queue. One of the staff proceeded to assist the two people directly behind us as soon as they were free. My partner and I looked at each other completely perplexed as to why we had been ignored. We looked at the other member of staff who looked mortified at what her colleague, Louise had done. She apologised on her behalf and we then waited another few minutes until Louise’s colleague was free to take our order. If it had been genuinely accidental from Louise then we would have accepted the apology, but it became very clear that Louise knew the two people and was engaging in conversation with them whilst we were stood there bemused. It’s clear that Louise had purposefully ignored us to serve her friends before us, which I find inexcusable. I didn’t feel the apology from Louise was sincere and it’s left a bad taste in the mouth, we won’t be coming here again. Do better Starbucks!
翻译：说实话，我从不写差评，但今天感觉不得不提一下我们遭遇的糟糕服务。我和伴侣站在那里等着服务，而两名工作人员正忙着调酒。我们是排队中仅有的两个人。等到有人准备给我们点单时，又有两个人加入了队伍。其中一名工作人员一有空就去帮助了我们身后的两个人。我和伴侣面面相觑，完全不明白为什么我们被忽视了。我们又看了看另一名工作人员，她对她的同事Louise的所作所为感到羞愧。Louise代表她道了歉，然后我们又等了几分钟，直到Louise的同事有空来给我们点单。如果Louise真的是无意为之，我们肯定会接受道歉，但很明显，Louise认识那两个人，而且在我们茫然地站在那里的时候，她正在和他们交谈。很明显，Louise故意无视我们，为她前面的朋友服务，我认为这是不可原谅的。我觉得Louise的道歉不够真诚，让我很不舒服，以后再也不来了。星巴克做得更好！
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