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brian m
Poor Service
维斯塔司埃拉希尔顿恒庭酒店的点评
点评：Dirty laundry (sheets and towels) had been left on hotel room floor by Housekeeping after returning to my room after a full day. I called the front desk and the representative came to my room profusely apologized and removed dirty laundry herself.
The coffee in the urn near the lobby was dark and thick. The coffee urn was the same one used for breakfast also. This was the worst tasting coffee I have ever had at a hotel.
The breakfast was simply frozen food barely warmed up in the warming trays.
All of the information above was submitted to the area general manager of the Hampton Inn in an email survey request received from them after returning home. The general manager responded by email by stating to me to pass my concerns to the Hampton Inn Sierra Vista staff. I found his comment insulting. After all, what is his responsibility is???
The coffee in the urn near the lobby was dark and thick. The coffee urn was the same one used for breakfast also. This was the worst tasting coffee I have ever had at a hotel.
The breakfast was simply frozen food barely warmed up in the warming trays.
All of the information above was submitted to the area general manager of the Hampton Inn in an email survey request received from them after returning home. The general manager responded by email by stating to me to pass my concerns to the Hampton Inn Sierra Vista staff. I found his comment insulting. After all, what is his responsibility is???
翻译：一整天回到我的房间后，客房服务人员将脏衣服（床单和毛巾）留在酒店房间的地板上。我打电话给前台，工作人员来到我的房间，不断地道歉，并亲自把脏衣服拿走。
大堂附近的咖啡壶里的咖啡又黑又浓。咖啡壶也和早餐用的那个一样。这是我在酒店喝过的最难喝的咖啡。
早餐只是冷冻食品，在加热托盘中几乎没有加热。
上述所有信息均在回国后收到的电子邮件调查请求中提交给了汉普顿酒店的区域总经理。总经理通过电子邮件回复，要求我将我的担忧转达给谢拉维斯塔汉普顿酒店的工作人员。我发现他的评论带有侮辱性。说到底，他的责任是什么？？？
大堂附近的咖啡壶里的咖啡又黑又浓。咖啡壶也和早餐用的那个一样。这是我在酒店喝过的最难喝的咖啡。
早餐只是冷冻食品，在加热托盘中几乎没有加热。
上述所有信息均在回国后收到的电子邮件调查请求中提交给了汉普顿酒店的区域总经理。总经理通过电子邮件回复，要求我将我的担忧转达给谢拉维斯塔汉普顿酒店的工作人员。我发现他的评论带有侮辱性。说到底，他的责任是什么？？？
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