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Less Than Intelligent Staff
Ashley V
Less Than Intelligent Staff
KFC的点评
点评：I have to say I just moved to Maricopa in March and as most people know we are limited for fast food options ESPECIALLY chicken! I ordered the 8-piece family meal through the drive thru and paid. The lady told me to pull to the front because they were waiting for fries. She came back out a few minutes later to tell me that my card didn't go through which was confusing. She asked for me to pay again and I told her I didn't want to leave my 2-year-old son in the car. I checked my bank account to make sure I wasn't losing my mind, and I wasn't it showed -31.88. I told the genius that the transaction shows pending on my end, and she said, "the negative means it didn't go through". I told her "No that negative means that it was subtracted from my bank account. she kept saying she didn't get a receipt with the 1st transaction, so it didn't process. She ran my card AGAIN and another 31.88 came out. I showed her the transactions showing at 4:41 & 4:45 for 31.88 but she said it didn't go through because she didn't get a recipe. They refused to refund me the 31.88 overcharge and I told them I didn't want the food, and I wanted both refunds. They refused. WORST CUSTOMER SERVICE!!! The manager never came to help and only said she could call IT and it would take 4-5 days to get my money back! The lack of intelligence was embarrassing by far but even more frustrating that they lacked customer service skills and refused to give me back my money. Now I plan to fight the transaction with my bank. Not even worth the aggravation!
翻译：我不得不说，我三月份才搬到马里科帕，大多数人都知道，我们这里的快餐选择有限，尤其是鸡肉！我通过免下车取餐通道订购了 8 份家庭套餐并付款。那位女士让我把车停在前面，因为他们在等薯条。几分钟后她出来告诉我我的卡没有通过，这让我很困惑。她让我再次付款，我告诉她我不想把我 2 岁的儿子留在车里。我检查了我的银行账户，以确保我没有发疯，结果显示 -31.88。我告诉天才交易显示我这边待处理，她说，“负数表示交易没有通过”。我告诉她“不，负数意味着这笔钱从我的银行账户中扣除了。她一直说她没有收到第一笔交易的收据，所以没有处理。她再次刷了我的卡，又扣除了 31.88 美元。我向她展示了 4:41 和 4:45 的交易，都是 31.88 美元，但她说没有处理，因为她没有收到菜谱。他们拒绝退还我多收的 31.88 美元，我告诉他们我不想要这顿饭，我想要两笔退款。他们拒绝了。最差的客户服务！！！经理从来没有来帮忙，只说她可以打电话给 IT，需要 4-5 天才能拿回我的钱！他们缺乏智慧，这令人非常尴尬，但更令人沮丧的是，他们缺乏客户服务技能，拒绝退还我的钱。现在我打算和我的银行争论这笔交易。不值得这么折腾！
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