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Anja S
Stay away!
Rustika的点评
点评：This was one of the worst experiences we’ve had on an otherwise lovely vacation. When the food was served, the plates were dirty and had dust on the edges. The glasses were dirty as well. We were served the wrong wine, and the waiter claimed it was our fault for pointing at the wrong one. When we went to taste the food, it was cold. Clearly, the staff have no idea how to do their jobs and lack basic training in allergens — something that can mean the difference between life and death!
The service has clearly gotten worse over the years, which is very unfortunate. After one of our guests ate something they were allergic to, the waiter came running and said it wasn’t gluten-free and asked if the guest had already swallowed the food. We had clearly communicated that there were allergies involved and specifically requested certain ingredients to be removed from the dish. Apparently, this was not done. There seems to be poor communication between the waiter and the kitchen. Extremely unprofessional.
The service has clearly gotten worse over the years, which is very unfortunate. After one of our guests ate something they were allergic to, the waiter came running and said it wasn’t gluten-free and asked if the guest had already swallowed the food. We had clearly communicated that there were allergies involved and specifically requested certain ingredients to be removed from the dish. Apparently, this was not done. There seems to be poor communication between the waiter and the kitchen. Extremely unprofessional.
翻译：这真是我们这趟美好的假期里最糟糕的经历之一。上菜的时候，盘子脏兮兮的，边缘还有灰尘。杯子也很脏。服务员给我们上了错的酒，还说是我们指错了酒。我们去试菜的时候，菜已经凉了。显然，工作人员根本不懂行，也缺乏基本的过敏原知识培训——过敏原知识的掌握，可能关乎生死！
这些年来，服务质量明显下降，真是令人惋惜。有一位客人吃了过敏的东西后，服务员跑过来跟我们说，菜里没有无麸质的，还问客人是不是已经吃过了。我们已经明确告知客人有过敏情况，并特别要求他们把菜里的一些配料从菜品中去除。显然，他们并没有这样做。服务员和厨房之间沟通不畅，极其不专业。
这些年来，服务质量明显下降，真是令人惋惜。有一位客人吃了过敏的东西后，服务员跑过来跟我们说，菜里没有无麸质的，还问客人是不是已经吃过了。我们已经明确告知客人有过敏情况，并特别要求他们把菜里的一些配料从菜品中去除。显然，他们并没有这样做。服务员和厨房之间沟通不畅，极其不专业。
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