下载App
旅行
账户
Michelle H
Hotel Biokovo Makarska. In my opinion not a 4* hotel. Disappointing.
Hotel Biokovo的点评
点评：We have just returned from Hotel Biokovo and it is definitely not a 4* hotel. The location is excellent on the harbour front within easy reach of the town and beach. Some sites suggest free parking at the hotel, this is not the case. It is €20 per night if available. So if you do have a car, factor this into the cost.
We contacted the hotel twice by email before arrival to secure parking and to ask for an upgrade to a room with a balcony. Both emails were ignored. We upgraded on arrival (€20 a night) only to find the sun blind controller was missing in our room. In the heat the balcony cannot be used without a sun-blind. We asked about it in reception and as we were there for 10 days thought they might locate a new controller but no. We asked to move to a room where the sun canopy works but no. There are I believe 4 sea view rooms with sun canopy’s but only two work. There seems to be no provision in this hotel to get anything fixed that isn’t working. Our curtains kept falling off the rail but that wasn’t fixed either.
The room (non smoking) had a strong smell of smoke which we also complained about to no avail. We overheard another guest at breakfast complaining of the smell of smoke in their room and I have since scrolled through the reviews and it seems a recurring theme.On arrival we had to ask for clean towels as the ones in the room were dirty. The towels have seen better days too.
We contacted our holiday rep who tried to contact the hotel on our behalf who was also ignored.
In summary this is nowhere near a 4* hotel.
We contacted the hotel twice by email before arrival to secure parking and to ask for an upgrade to a room with a balcony. Both emails were ignored. We upgraded on arrival (€20 a night) only to find the sun blind controller was missing in our room. In the heat the balcony cannot be used without a sun-blind. We asked about it in reception and as we were there for 10 days thought they might locate a new controller but no. We asked to move to a room where the sun canopy works but no. There are I believe 4 sea view rooms with sun canopy’s but only two work. There seems to be no provision in this hotel to get anything fixed that isn’t working. Our curtains kept falling off the rail but that wasn’t fixed either.
The room (non smoking) had a strong smell of smoke which we also complained about to no avail. We overheard another guest at breakfast complaining of the smell of smoke in their room and I have since scrolled through the reviews and it seems a recurring theme.On arrival we had to ask for clean towels as the ones in the room were dirty. The towels have seen better days too.
We contacted our holiday rep who tried to contact the hotel on our behalf who was also ignored.
In summary this is nowhere near a 4* hotel.
翻译：我们刚从Hotel Biokovo回来，这家酒店绝对算不上四星级酒店。酒店地理位置优越，位于海港边，前往城镇和海滩都很方便。有些网站说酒店提供免费停车，但事实并非如此。如果有空位，每晚收费20欧元。所以，如果您有车，请将停车费计入费用。
我们在抵达前通过电子邮件两次联系酒店，以确保停车位，并要求升级到带阳台的房间。两封邮件都被忽略了。我们抵达后升级了房间（每晚20欧元），却发现房间里的遮阳帘控制器不见了。天气炎热，没有遮阳帘就无法使用阳台。我们向前台询问了这个问题，因为我们在那里住了10天，所以以为他们可能会找到新的控制器，但没有。我们要求换到一间带遮阳篷的房间，但没有。我记得有4间带遮阳篷的海景房，但只有两间能用。这家酒店似乎没有提供任何服务来修理任何坏掉的东西。我们的窗帘总是从杆子上掉下来，但也没修好。
房间（禁烟）有浓重的烟味，我们也投诉过，但无济于事。早餐时，我们无意中听到另一位客人抱怨房间里有烟味。之后我翻看了一下评论，发现这个问题似乎反复出现。抵达后，我们不得不要求换干净的毛巾，因为房间里的毛巾很脏。毛巾也破旧不堪。
我们联系了我们的度假代表，他们试图代表我们联系酒店，但也被忽略了。
总而言之，这根本算不上四星级酒店。
我们在抵达前通过电子邮件两次联系酒店，以确保停车位，并要求升级到带阳台的房间。两封邮件都被忽略了。我们抵达后升级了房间（每晚20欧元），却发现房间里的遮阳帘控制器不见了。天气炎热，没有遮阳帘就无法使用阳台。我们向前台询问了这个问题，因为我们在那里住了10天，所以以为他们可能会找到新的控制器，但没有。我们要求换到一间带遮阳篷的房间，但没有。我记得有4间带遮阳篷的海景房，但只有两间能用。这家酒店似乎没有提供任何服务来修理任何坏掉的东西。我们的窗帘总是从杆子上掉下来，但也没修好。
房间（禁烟）有浓重的烟味，我们也投诉过，但无济于事。早餐时，我们无意中听到另一位客人抱怨房间里有烟味。之后我翻看了一下评论，发现这个问题似乎反复出现。抵达后，我们不得不要求换干净的毛巾，因为房间里的毛巾很脏。毛巾也破旧不堪。
我们联系了我们的度假代表，他们试图代表我们联系酒店，但也被忽略了。
总而言之，这根本算不上四星级酒店。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
