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Athiqur M
Failure of the hotel to provide towels for guest numbers over a 24 hour period:
Saja Al Madinah Hotel的点评
点评：Failure of the hotel to provide towels for guest numbers over a 24 hour period:
Arrived on Fri 18th April, family of four at 10pm
The shower room only had 2 large towels and 2 small ones
reception/house keeping was contacted and rep for the floor appeared and said there's no towels until the following day
Following day requested towels on 4 occasions until 5pm and only after speaking to the Duty Manager and explaining how appalled I was at the situation did I receive fresh towels.
This should not have been the case when I had booked this hotel for 6 days - even after raising this issue, there was no upgrade whatsoever.
Also, not least to mention i do not feel it meets the standards of a 4* hotel but more so of a 3* hotel.
- The floor carpets had to be recleaned so I was moved to a different floor at great inconvenience, i.e 1 hr repacking and then waiting for 2 hrs for new room to be prepared, another hr to unpack.
The bathrooms are very dated and seem like a hotel bathroom from 25 years ago - needs massive reinvestment.
Arrived on Fri 18th April, family of four at 10pm
The shower room only had 2 large towels and 2 small ones
reception/house keeping was contacted and rep for the floor appeared and said there's no towels until the following day
Following day requested towels on 4 occasions until 5pm and only after speaking to the Duty Manager and explaining how appalled I was at the situation did I receive fresh towels.
This should not have been the case when I had booked this hotel for 6 days - even after raising this issue, there was no upgrade whatsoever.
Also, not least to mention i do not feel it meets the standards of a 4* hotel but more so of a 3* hotel.
- The floor carpets had to be recleaned so I was moved to a different floor at great inconvenience, i.e 1 hr repacking and then waiting for 2 hrs for new room to be prepared, another hr to unpack.
The bathrooms are very dated and seem like a hotel bathroom from 25 years ago - needs massive reinvestment.
翻译：酒店24小时内未按客人人数提供毛巾：
我一家四口于4月18日星期五晚上10点抵达酒店。
淋浴间只有两条大毛巾和两条小毛巾。
我联系了前台/客房服务，但楼层代表出现后说第二天才有毛巾。
第二天下午5点前，我四次要求提供毛巾，直到下午5点才与值班经理沟通，解释了我对这种情况的震惊，才收到新的毛巾。
我预订了这家酒店6天，这种情况不应该发生——即使我提出了这个问题，也没有升级房间。
另外，值得一提的是，我觉得它不符合四星级酒店的标准，更像是一家三星酒店。
- 地毯需要重新清洁，所以我被安排到了另一层楼，非常不方便。我花了1个小时重新打包行李，然后又等了2个小时才准备好新房间，最后又花了一个小时整理行李。
浴室非常陈旧，看起来像是25年前的酒店浴室——需要大规模的翻新。
我一家四口于4月18日星期五晚上10点抵达酒店。
淋浴间只有两条大毛巾和两条小毛巾。
我联系了前台/客房服务，但楼层代表出现后说第二天才有毛巾。
第二天下午5点前，我四次要求提供毛巾，直到下午5点才与值班经理沟通，解释了我对这种情况的震惊，才收到新的毛巾。
我预订了这家酒店6天，这种情况不应该发生——即使我提出了这个问题，也没有升级房间。
另外，值得一提的是，我觉得它不符合四星级酒店的标准，更像是一家三星酒店。
- 地毯需要重新清洁，所以我被安排到了另一层楼，非常不方便。我花了1个小时重新打包行李，然后又等了2个小时才准备好新房间，最后又花了一个小时整理行李。
浴室非常陈旧，看起来像是25年前的酒店浴室——需要大规模的翻新。
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