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Lacks proper management
The Orchard Hotel Baguio的点评
点评：We have mixed emotions about our stay at this hotel.
We stayed at one of their balcony supreme rooms, the room is quite spacious and adorned with dainty fixtures and a comfortable and huge bed. The balcony, however, didn’t have anything in it aside from the AC inverter outdoor unit. We were given a room with a view of an abandoned looking building which made it uncomfortable to even look at so we didn’t really see the point in having a balcony in the first place. The room had paper thin walls we literally could hear the alarm clock coming from next door! Unfortunately, there were multiple business conferences happening on the duration of our stay and the participants were very noisy having no consideration whatsoever for other hotel guests. We were so frustrated! We were woken up with unnecessary noise coming from outside even in the wee hours of the night. We also found it weird how they somehow mixed regular hotel guest breakfast with the people attending seminars. Breakfast time is very chaotic, the food was extremely disappointing and staff just couldn’t care less. I asked for a chili oil from the egg counter and had to witness another staff rudely tell the egg staff that she doesn’t know where the chili oil is as she isn’t the one working in the kitchen. What a circus!
Security Guard/Concierge were nice and helpful though. Housekeeping staff were also nice and polite one of them even came to apologize because one of the new housekeeping staff accidentally rang our doorbell by mistake.
Spa was superb!
King Chef offers great selection of chinese food.
Front desk/reception was a hit and miss.
Overall, the rooms and facilities have so much potential but greatly lacks proper management. For the price, it’s not really worth it. I wouldn’t recommend staying here.
I have read other reviews similar to what we have experience and clearly, management isn’t really doing anything to address these issues.
We stayed at one of their balcony supreme rooms, the room is quite spacious and adorned with dainty fixtures and a comfortable and huge bed. The balcony, however, didn’t have anything in it aside from the AC inverter outdoor unit. We were given a room with a view of an abandoned looking building which made it uncomfortable to even look at so we didn’t really see the point in having a balcony in the first place. The room had paper thin walls we literally could hear the alarm clock coming from next door! Unfortunately, there were multiple business conferences happening on the duration of our stay and the participants were very noisy having no consideration whatsoever for other hotel guests. We were so frustrated! We were woken up with unnecessary noise coming from outside even in the wee hours of the night. We also found it weird how they somehow mixed regular hotel guest breakfast with the people attending seminars. Breakfast time is very chaotic, the food was extremely disappointing and staff just couldn’t care less. I asked for a chili oil from the egg counter and had to witness another staff rudely tell the egg staff that she doesn’t know where the chili oil is as she isn’t the one working in the kitchen. What a circus!
Security Guard/Concierge were nice and helpful though. Housekeeping staff were also nice and polite one of them even came to apologize because one of the new housekeeping staff accidentally rang our doorbell by mistake.
Spa was superb!
King Chef offers great selection of chinese food.
Front desk/reception was a hit and miss.
Overall, the rooms and facilities have so much potential but greatly lacks proper management. For the price, it’s not really worth it. I wouldn’t recommend staying here.
I have read other reviews similar to what we have experience and clearly, management isn’t really doing anything to address these issues.
翻译：我们对在这家酒店的住宿有复杂的感受。
我们住在他们的阳台至尊客房之一，房间非常宽敞，装饰着精致的装置和一张舒适而巨大的床。然而，除了交流逆变器室外机外，阳台上什么也没有。我们被安排在一间可以看到废弃建筑的房间，这让我们甚至都觉得不舒服，所以我们一开始就不明白为什么要有阳台。房间的墙壁薄如纸，我们几乎可以听到隔壁的闹钟响！不幸的是，在我们入住期间，有多个商务会议正在举行，与会者非常吵闹，完全不考虑其他酒店客人。我们太沮丧了！即使是在凌晨，我们也被外面不必要的噪音吵醒。我们还觉得很奇怪，他们竟然把普通酒店客人的早餐和参加研讨会的人的早餐混在一起。早餐时间非常混乱，食物非常令人失望，工作人员根本不在乎。我向鸡蛋柜台要了一份辣椒油，结果却看到另一名员工粗鲁地告诉鸡蛋柜台的员工，她不知道辣椒油在哪里，因为她不是在厨房工作的人。真是一场闹剧！
不过，保安/礼宾人员都很友好，乐于助人。客房服务人员也很友好，很有礼貌，其中一名甚至来道歉，因为一名新来的客房服务人员不小心按了我们的门铃。
水疗中心很棒！
King Chef 提供多种中餐选择。
前台/接待处时好时坏。
总的来说，房间和设施有很大的潜力，但严重缺乏适当的管理。就价格而言，真的不值得。我不建议住在这里。
我读过其他与我们经历类似的评论，显然，管理层并没有真正采取任何措施来解决这些问题。
我们住在他们的阳台至尊客房之一，房间非常宽敞，装饰着精致的装置和一张舒适而巨大的床。然而，除了交流逆变器室外机外，阳台上什么也没有。我们被安排在一间可以看到废弃建筑的房间，这让我们甚至都觉得不舒服，所以我们一开始就不明白为什么要有阳台。房间的墙壁薄如纸，我们几乎可以听到隔壁的闹钟响！不幸的是，在我们入住期间，有多个商务会议正在举行，与会者非常吵闹，完全不考虑其他酒店客人。我们太沮丧了！即使是在凌晨，我们也被外面不必要的噪音吵醒。我们还觉得很奇怪，他们竟然把普通酒店客人的早餐和参加研讨会的人的早餐混在一起。早餐时间非常混乱，食物非常令人失望，工作人员根本不在乎。我向鸡蛋柜台要了一份辣椒油，结果却看到另一名员工粗鲁地告诉鸡蛋柜台的员工，她不知道辣椒油在哪里，因为她不是在厨房工作的人。真是一场闹剧！
不过，保安/礼宾人员都很友好，乐于助人。客房服务人员也很友好，很有礼貌，其中一名甚至来道歉，因为一名新来的客房服务人员不小心按了我们的门铃。
水疗中心很棒！
King Chef 提供多种中餐选择。
前台/接待处时好时坏。
总的来说，房间和设施有很大的潜力，但严重缺乏适当的管理。就价格而言，真的不值得。我不建议住在这里。
我读过其他与我们经历类似的评论，显然，管理层并没有真正采取任何措施来解决这些问题。
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