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Good property, poor management
Glenville Forest Resort & Spa的点评
点评：We ( group of 5 school friends) visited the Glenville forest resort and spa this Sunday for a night spend. Our bookings were made through Agoda and we received a confirmation mail from the same. We also called for a confirmation and we’re told to expect a callback. On arrival the manager told us that they have not received any confirmation from agoda and we had not even called for confirming. The rooms were allotted to us finally after providing proofs. The numbers available on the net are not that of the reception and are answered by people who are clueless. The property is beautiful in itself and a break from the not so pleasant surroundings. The drive is through the busy markets but once you reach the property, you are completely disconnected from the outside. The name is slightly misleading since we booked reading that they have a spa but we were told later that the sa has been shut down.
The rooms are well maintained, spacious and have a soothing ambience. The cottages are beautiful. Some basic things that we missed in the rooms were the mini fridge ( considering the fact that there serving time is very limited) and a full length mirror ( the place is popular for weddings). The outdoors are well maintained with a nice and prim garden and outdoor seating. The pool area has three pools of different depths but they looked abandoned. We requested them to clean the kids pool to be able to sit ther for a while.
Coming to the food, we ordered an Indian meal along with some noodles. The Indian preparation were quite nice though they take very long to serve. We did not like the noodles and so decided to stick to only Indian for the future meals. We ordered the chicken changezi and soya champ masala along with vegetable raita, garlic naan , mirchi paranthas and butter naan. The parantha were slightly undercooked. The dal makhni, paneer butter masala, tandoori chicken, paneer tikka, hara Bhara kebab and honey chilli potatoes we ordered for snacks and dinner were all good. Breakfast was disappointing. The stuffed paranthas were like tandoori paranthas with a garnish of boiled potatoes. Also that they don’t start serving before nine o clock and also close down too early. The staff asked us to have our food early because they sleep by 10 which was a put off since we wanted to hang around longer.
Do not expect any room service. The staff is very casual. The restaurant does not have a very pleasing ambience and most of the time we came here, the staff was found lazing on the sofas with the phones. Also they do not believe in clearing tables once the guests have finished eating. Ram, the one person is a new staff was seen running around for everything. He tried to make the stay as comfortable as possible for us. All in all, property is being wasted due to inefficient staff.
The rooms are well maintained, spacious and have a soothing ambience. The cottages are beautiful. Some basic things that we missed in the rooms were the mini fridge ( considering the fact that there serving time is very limited) and a full length mirror ( the place is popular for weddings). The outdoors are well maintained with a nice and prim garden and outdoor seating. The pool area has three pools of different depths but they looked abandoned. We requested them to clean the kids pool to be able to sit ther for a while.
Coming to the food, we ordered an Indian meal along with some noodles. The Indian preparation were quite nice though they take very long to serve. We did not like the noodles and so decided to stick to only Indian for the future meals. We ordered the chicken changezi and soya champ masala along with vegetable raita, garlic naan , mirchi paranthas and butter naan. The parantha were slightly undercooked. The dal makhni, paneer butter masala, tandoori chicken, paneer tikka, hara Bhara kebab and honey chilli potatoes we ordered for snacks and dinner were all good. Breakfast was disappointing. The stuffed paranthas were like tandoori paranthas with a garnish of boiled potatoes. Also that they don’t start serving before nine o clock and also close down too early. The staff asked us to have our food early because they sleep by 10 which was a put off since we wanted to hang around longer.
Do not expect any room service. The staff is very casual. The restaurant does not have a very pleasing ambience and most of the time we came here, the staff was found lazing on the sofas with the phones. Also they do not believe in clearing tables once the guests have finished eating. Ram, the one person is a new staff was seen running around for everything. He tried to make the stay as comfortable as possible for us. All in all, property is being wasted due to inefficient staff.
翻译：这个星期天，我们（5 名学校朋友）参观了 Glenville 森林度假村和水疗中心过夜。我们的预订是通过 Agoda 进行的，我们收到了一封确认邮件。我们还要求确认，我们被告知期待回调。抵达后，经理告诉我们他们没有收到任何来自 agoda 的确认，我们甚至没有打电话确认。提供证明后，房间终于分配给了我们。网上提供的电话号码不是接待处的电话号码，而且是由一无所知的人回答的。酒店本身很漂亮，远离不太宜人的环境。驾车穿过繁忙的市场，但一旦您到达酒店，您就会与外界完全隔绝。这个名字有点误导，因为我们预订时读到他们有水疗中心，但后来我们被告知 sa 已关闭。
客房维护良好、宽敞且拥有舒缓的氛围。小屋很漂亮。我们在房间里错过了一些基本的东西是迷你冰箱（考虑到那里的服务时间非常有限）和一面全身镜（这个地方很受婚礼欢迎）。户外环境维护得很好，有一个漂亮而朴素的花园和户外座位。泳池区有三个不同深度的游泳池，但它们看起来被遗弃了。我们要求他们清理儿童游泳池，以便能够在那里坐一会儿。
来到食物，我们点了印度餐和一些面条。印度的准备工作非常好，尽管他们需要很长时间才能上菜。我们不喜欢面条，所以决定以后只吃印度面条。我们点了chicken changezi和soya champ masala以及蔬菜raita，garlic naan，mirchi paranthas和butter naan。 parantha 稍微未煮熟。我们为小吃和晚餐点的 dal makhni、芝士黄油马萨拉、唐杜里鸡肉、芝士提卡、hara Bhara 烤肉串和蜂蜜辣椒土豆都很好。早餐令人失望。填充的 paranthas 就像 tandoori paranthas 用煮土豆装饰。此外，他们不会在九点之前开始服务，而且也过早关闭。工作人员要求我们早点吃东西，因为他们在 10 点之前就睡了，这被推迟了，因为我们想多呆一会儿。
不要期待任何客房服务。工作人员很随意。餐厅的氛围不是很愉快，我们来这里的大部分时间，工作人员都被发现懒洋洋地坐在沙发上打电话。他们也不相信在客人吃完饭后就收拾桌子。拉姆，一个人是新员工，看到到处跑。他试图让我们住得尽可能舒适。总而言之，由于员工效率低下，财产正在被浪费。
客房维护良好、宽敞且拥有舒缓的氛围。小屋很漂亮。我们在房间里错过了一些基本的东西是迷你冰箱（考虑到那里的服务时间非常有限）和一面全身镜（这个地方很受婚礼欢迎）。户外环境维护得很好，有一个漂亮而朴素的花园和户外座位。泳池区有三个不同深度的游泳池，但它们看起来被遗弃了。我们要求他们清理儿童游泳池，以便能够在那里坐一会儿。
来到食物，我们点了印度餐和一些面条。印度的准备工作非常好，尽管他们需要很长时间才能上菜。我们不喜欢面条，所以决定以后只吃印度面条。我们点了chicken changezi和soya champ masala以及蔬菜raita，garlic naan，mirchi paranthas和butter naan。 parantha 稍微未煮熟。我们为小吃和晚餐点的 dal makhni、芝士黄油马萨拉、唐杜里鸡肉、芝士提卡、hara Bhara 烤肉串和蜂蜜辣椒土豆都很好。早餐令人失望。填充的 paranthas 就像 tandoori paranthas 用煮土豆装饰。此外，他们不会在九点之前开始服务，而且也过早关闭。工作人员要求我们早点吃东西，因为他们在 10 点之前就睡了，这被推迟了，因为我们想多呆一会儿。
不要期待任何客房服务。工作人员很随意。餐厅的氛围不是很愉快，我们来这里的大部分时间，工作人员都被发现懒洋洋地坐在沙发上打电话。他们也不相信在客人吃完饭后就收拾桌子。拉姆，一个人是新员工，看到到处跑。他试图让我们住得尽可能舒适。总而言之，由于员工效率低下，财产正在被浪费。
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