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Intrusive and misleading customer service
Orient Tours LLC的点评
点评：Misleading response to my previous review from Mehul @ Orient Tours. Mehul seems to think my husband and I are the same person, as he has left the exact same verbatim response to both of our negative reviews of our experience of Orient Tours. That's infuriating. As mentioned in my original review, the reason why we were not interested in a return taxi was that the pick up taxi never arrived, and nearly caused us to miss our slot at the Burj Khalifa. As such, we had zero confidence that a return taxi would show up either, so we made our own way back to our hotel. I am not sure why Mehul says that I refused the return taxi "for reasons known only to myself" (or words to that effect). My reason was clearly set out in my review. I can only surmise that he failed to read my review properly.
I am not sure why the customer service manager came to our hotel unsolicited the next day (and quite early in the morning), but I'd like to make clear that this was not a pre-arranged appointment that we failed to show for. In fact, we view it as being somewhat intrusive. We have been to the UAE a number of times and will return, but we shall never again use Orient Tours.
I am not sure why the customer service manager came to our hotel unsolicited the next day (and quite early in the morning), but I'd like to make clear that this was not a pre-arranged appointment that we failed to show for. In fact, we view it as being somewhat intrusive. We have been to the UAE a number of times and will return, but we shall never again use Orient Tours.
翻译：对我之前来自 Mehul @Orient Tours 的评论的误导性回应。 Mehul 似乎认为我丈夫和我是同一个人，因为他对我们对 Orient Tours 体验的负面评论留下了完全相同的逐字回应。这真令人气愤。正如我在最初的评论中提到的，我们对回程出租车不感兴趣的原因是接送出租车从未到达，差点让我们错过了我们在哈利法塔的位置。因此，我们对返程出租车会出现的信心为零，所以我们自己返回酒店。我不确定为什么 Mehul 说我“出于只有我自己知道的原因”（或类似的话）拒绝了回程出租车。我的理由在我的评论中有明确说明。我只能推测他没有正确阅读我的评论。
我不确定为什么客户服务经理第二天（而且一大清早）主动来我们酒店，但我想澄清一下，这不是我们未能出示的预先安排的约会。事实上，我们认为它有点侵入性。我们去过阿联酋很多次，还会回来，但我们再也不会使用 Orient Tours 了。
我不确定为什么客户服务经理第二天（而且一大清早）主动来我们酒店，但我想澄清一下，这不是我们未能出示的预先安排的约会。事实上，我们认为它有点侵入性。我们去过阿联酋很多次，还会回来，但我们再也不会使用 Orient Tours 了。
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