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Anonymous P
Too chaotic for this autistic adult
Kenes Tours的点评
点评：Nightmare experience traveling as a person on the Autism Spectrum with claustrophobia. In my opinion, Kenes is either unable or unwilling to accomodate anxious travelers. Having clear and precise information about planned events would have allowed me to appropriately prepare: skip untenable activities and take solo time or bring along needed meals/supplies. Instead, events were often hyped up as one thing, only to be very different upon arrival. I ended up sitting on the sidelines at many events and nearly always hungry. I wasted hours on busses when I could have been exploring marketplaces and restaurants on my own. Kenes appeared to make deals with certain restaurant and hotel buffets and crowd as many people as possible into long tables in tight corners - a particular trigger for my claustrophobia. I was only able to comfortably eat at breakfast, when there was an option to arrive to the buffets as early as possible - less crowded and able to choose a seat near an exit. Even after explaining the situation and having adverse reactions, absolutely no accommodations (such as additional information about planned activities) were made or offered. At times, I wondered if the over-crowded venues and extremely-rushed pace were simply the norm for travel in Israel (I've been before, but it's been a while), but observing other tour groups proved that to not be the case. As an example, our guide planned for the group to ascend Masada via the airtram. Great view, right? That was the expectation set and why I agreed to the activity. Except that upon arrival, they crammed *all* passengers from the full sized bus into one tram. Bodies packed together with no room and certainly no chance to enjoy the view of the scenery. Guides repeatedly ignored my requests to split the group for staggered trips up/down, resulting in a panic attack when forced inside. (Meanwhile groups with other tour companies went up in groups of 5 to 10.) If I had an accurate expectation of the day, I could have adjusted my medication to better handle the claustrophobia or simply planned my own day. Their lack of transparency added immense stress to what should have been a very special family vacation. Truly a terrible experience. I'm so incredibly disappointed and frustrated. I do not recommend traveling with Kenes if you have similar concerns.
[Note: I posted this here after my Google review seemed to disappear.]
[Note: I posted this here after my Google review seemed to disappear.]
翻译：作为患有幽闭恐惧症的自闭症谱系人士，旅行时的噩梦经历。在我看来，凯内斯要么无法，要么不愿意接待焦虑的旅行者。掌握有关计划活动的清晰准确的信息将使我能够做出适当的准备：跳过无法维持的活动并单独进行时间或携带所需的膳食/用品。相反，事件常常被夸大为一件事，但到达时却大不相同。我最终在许多活动中坐在场边，而且几乎总是饿着肚子。当我本可以自己探索市场和餐馆时，我在公共汽车上浪费了几个小时。凯内斯似乎与某些餐厅和酒店的自助餐达成了交易，并把尽可能多的人挤进狭小角落的长桌里——这特别引发了我的幽闭恐惧症。我只能舒适地吃早餐，因为可以选择尽早到达自助餐厅 - 不太拥挤，并且可以选择靠近出口的座位。即使在解释了情况并产生了不良反应之后，也绝对没有提供或提供任何住宿（例如有关计划活动的附加信息）。有时我想，拥挤的场地和极其匆忙的节奏是否只是以色列旅行的常态（我以前去过，但已经有一段时间了），但观察其他旅行团证明情况并非如此。举个例子，我们的导游计划让我们的团队乘坐机场有轨电车登上马萨达。景色很棒，对吧？这就是我的期望，也是我同意这项活动的原因。但抵达后，他们将全尺寸巴士上的“所有”乘客塞进一辆电车中。尸体挤在一起，没有空间，当然也没有机会欣赏风景。导游一再无视我的要求，将团队分开上下，导致强行进入时发生恐慌。 （与此同时，其他旅游公司的团体数量增加为 5 至 10 人。）如果我对这一天有准确的预期，我可以调整我的药物以更好地应对幽闭恐惧症，或者简单地计划我自己的一天。他们缺乏透明度，给这本应该是一次非常特别的家庭假期增添了巨大的压力。真是一次可怕的经历。我非常失望和沮丧。如果您有类似的担忧，我不建议您选择凯内斯旅行。
[注：在我的谷歌评论似乎消失后，我在这里发布了此内容。]
[注：在我的谷歌评论似乎消失后，我在这里发布了此内容。]
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