点评:Pros: Very comfy bed and pillows
Great location for Longleat safari park
Tasty tapas at dinner
Quick service at DINNER!
Great breakfast........when you finally get it.
Cons: Filthy; The staircase may have seen a hoover, but the edges of the steps had not been cleaned, the handrail down the stairs was thick with black, and it was sticky(accidently touched it) we could not let our daughter hold on. The walls in our bedroom looked like something had been sprayed up the walls and our bathroom had definitely not seen a hoover or a mop! The bath panel, skirting and handles of the cabinet were thick with dust.
The walls and doors in the breakfast area leading to the toilets and kitchen were really grubby too.
Both the male and female toilets at breakfast were out of order, leaving the disabled toilet useable, however the baby change unit did not stay up against the wall so would make it really hard if you needed to get in on your own with a chair or frame etc.
SLOW Breakfast service! Only one lady trying to cater for 10 tables, the continental buffet area was not getting replenished, we were told to help ourselves when we got there, however there was no juices, no pastries, no yoghurt and limited fruit, cereal and milk.
We waited nearly 45 minutes for our breakfast, along with our toddler....we had also ordered 2 lattes prior to ordering our breakfast....these came some 55 minutes later, along with 1 glass of apple juice. (We had asked 4 times for juice and our lattes, to be told they are being made each time) The lady could do with an extra pair of hands at the breakfast service!
We did raise our issues with the hotel, just to be told they are planning a deep clean and renovation........
翻译:优点:床和枕头非常舒适
位置优越,靠近朗利特野生动物园
晚餐有美味的小吃
晚餐服务快捷!
早餐很棒......当你终于吃到早餐时。
缺点:肮脏;楼梯可能用吸尘器打扫过,但台阶边缘没有打扫过,楼梯扶手上沾满了黑色物质,而且很粘(不小心碰到了),我们不能让女儿抓着。我们卧室的墙壁看起来像是被喷了什么东西,我们的浴室肯定没有用吸尘器或拖把打扫过!浴室面板、踢脚板和橱柜把手上都积满了灰尘。
通往厕所和厨房的早餐区的墙壁和门也非常脏。
早餐时男女厕所都坏了,只能使用残疾人厕所,但是婴儿更衣室没有靠墙,所以如果你需要自己用椅子或架子等进去的话会很困难。
早餐服务很慢!只有一位女士试图为 10 张桌子提供服务,欧陆式自助餐区没有补充食物,我们到达时被告知可以自取,但是没有果汁、没有糕点、没有酸奶,水果、麦片和牛奶也有限。
我们和我们的孩子等了将近 45 分钟才吃早餐……我们在点早餐之前还点了 2 杯拿铁……大约 55 分钟后才送来,还有一杯苹果汁。(我们 4 次要果汁和拿铁,每次都被告知有人在做)早餐服务时,这位女士需要多一双手!
我们确实向酒店提出了我们的问题,只是被告知他们正在计划进行深度清洁和翻新……