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Worst Nandos experience
Louise W
Worst Nandos experience
Nando's Bourke Street的点评
点评：I ordered food from the Nandos app and my food did not arrive! I spoke with the rude Manager at Victor and he said it’s nothing to do with them it’s door dash. He was not helpful at all and left me quite disheartened.
I was still hungry but then trying to chase my food or a refund.
Door Dash then gave a refund back to Nandos as I ordered through the app. I still haven’t even heard back from anyone about my refund and it’s been 5 days! It’s so hard to contact customer service nandos and no one responds.
I then thought I would ask for help again from the store manager of the Nandos restaurant again. I was again with unkindness and unwillingness to help from ‘Victor’. He had no consideration at all for the stress and hassle to try and get my money back. Not even good will gesture of the food I was supposed to have recieved.
Very disappointed that Nandos have taken advantage of me.
I was still hungry but then trying to chase my food or a refund.
Door Dash then gave a refund back to Nandos as I ordered through the app. I still haven’t even heard back from anyone about my refund and it’s been 5 days! It’s so hard to contact customer service nandos and no one responds.
I then thought I would ask for help again from the store manager of the Nandos restaurant again. I was again with unkindness and unwillingness to help from ‘Victor’. He had no consideration at all for the stress and hassle to try and get my money back. Not even good will gesture of the food I was supposed to have recieved.
Very disappointed that Nandos have taken advantage of me.
翻译：我用 Nandos 的 app 订餐，结果食物还没送来！我跟 Victor 粗鲁的经理聊过，他说这跟他们没关系，是 Door Dash 的事。他一点忙都没帮，让我很失望。
我当时还是饿，想着要食物或者退款。
Door Dash 后来把退款退给了 Nandos，因为我之前在 app 订餐。到现在都五天了，我还没收到退款的回复！联系 Nandos 的客服真是太难了，根本没人理我。
然后我就想再找 Nandos 餐厅的店长帮忙。结果“Victor”又一次不友好，根本不愿意帮我。他完全不顾我为了拿回钱而承受的压力和麻烦。他甚至连我本该拿到的食物都没给我表示一下善意。
我非常失望，Nandos 竟然占了我的便宜。
我当时还是饿，想着要食物或者退款。
Door Dash 后来把退款退给了 Nandos，因为我之前在 app 订餐。到现在都五天了，我还没收到退款的回复！联系 Nandos 的客服真是太难了，根本没人理我。
然后我就想再找 Nandos 餐厅的店长帮忙。结果“Victor”又一次不友好，根本不愿意帮我。他完全不顾我为了拿回钱而承受的压力和麻烦。他甚至连我本该拿到的食物都没给我表示一下善意。
我非常失望，Nandos 竟然占了我的便宜。
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