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One of the worst experience i would never recommend anyone
Cordelia Cruises的点评
点评：One of the worst experience i would never recommend anyone
recent experience on board your cruise Dated 13th June2025 to 16th june 2025 - Mumbai Goa Mumbai, . During our stay, the air conditioning was non-functional for the entire evening and night, leading to extreme discomfort for all passengers in our area - including us.
My mother in law and my father both suffered a lot due to suffocation in cabin bcoz lack of ventilation,my mother in law was an asthmatic and the room ac was not working so no ventilation.
This situation was not only inconvenient but also unacceptable considering Cordelia positions itself as a premium luxury experience. What's more disappointing is that we witnessed another guest involved in the same situation receive a full refund and a 12-month free trip after raising a complaint.
We believe it is only fair that all guests impacted by this service failure receive equal treatment and compensation. We were affected just as much, and had to go through the same discomfort.
The food is also not premium is a local 3 star property food ..we had already informed about the chaturthi fast and they told they will arrange food according to it but no they dnt ..after writing mail to the cruise company also we didn’t get any solution they are too rigid only they care about us is till we book our tickets after that they will not even respond. I had posted on all social media platforms too but no use ..
recent experience on board your cruise Dated 13th June2025 to 16th june 2025 - Mumbai Goa Mumbai, . During our stay, the air conditioning was non-functional for the entire evening and night, leading to extreme discomfort for all passengers in our area - including us.
My mother in law and my father both suffered a lot due to suffocation in cabin bcoz lack of ventilation,my mother in law was an asthmatic and the room ac was not working so no ventilation.
This situation was not only inconvenient but also unacceptable considering Cordelia positions itself as a premium luxury experience. What's more disappointing is that we witnessed another guest involved in the same situation receive a full refund and a 12-month free trip after raising a complaint.
We believe it is only fair that all guests impacted by this service failure receive equal treatment and compensation. We were affected just as much, and had to go through the same discomfort.
The food is also not premium is a local 3 star property food ..we had already informed about the chaturthi fast and they told they will arrange food according to it but no they dnt ..after writing mail to the cruise company also we didn’t get any solution they are too rigid only they care about us is till we book our tickets after that they will not even respond. I had posted on all social media platforms too but no use ..
翻译：最糟糕的经历之一，我绝对不会推荐给任何人。
我最近在邮轮上的经历：2025年6月13日至16日，孟买，果阿，孟买。在我们入住期间，空调整晚都无法使用，导致我们区域的所有乘客（包括我们自己）都感到极度不适。
我的岳母和父亲都因为舱房通风不良而严重窒息，我的岳母患有哮喘，房间空调也坏了，所以没有通风。
考虑到Cordelia将自己定位为高端奢华体验，这种情况不仅带来了不便，更是令人无法接受。更令人失望的是，我们目睹了另一位遇到同样情况的客人在提出投诉后获得了全额退款和12个月的免费旅行。
我们认为，所有受此服务失误影响的客人都应该得到平等的待遇和赔偿，这才是公平的。我们也受到了同样的影响，经历了同样的不适。
食物也不是很高档，是当地一家三星酒店的食物。我们已经告知了查图尔蒂斋戒（chaturthi fast）的事，他们说会根据斋戒安排食物，但他们没有。我们给邮轮公司写过邮件，也没有得到任何解决方案。他们太死板了，只在我们订票之前关心我们，订票之后他们甚至都不回复。我也在所有社交媒体平台上发过帖子，但没用。
我最近在邮轮上的经历：2025年6月13日至16日，孟买，果阿，孟买。在我们入住期间，空调整晚都无法使用，导致我们区域的所有乘客（包括我们自己）都感到极度不适。
我的岳母和父亲都因为舱房通风不良而严重窒息，我的岳母患有哮喘，房间空调也坏了，所以没有通风。
考虑到Cordelia将自己定位为高端奢华体验，这种情况不仅带来了不便，更是令人无法接受。更令人失望的是，我们目睹了另一位遇到同样情况的客人在提出投诉后获得了全额退款和12个月的免费旅行。
我们认为，所有受此服务失误影响的客人都应该得到平等的待遇和赔偿，这才是公平的。我们也受到了同样的影响，经历了同样的不适。
食物也不是很高档，是当地一家三星酒店的食物。我们已经告知了查图尔蒂斋戒（chaturthi fast）的事，他们说会根据斋戒安排食物，但他们没有。我们给邮轮公司写过邮件，也没有得到任何解决方案。他们太死板了，只在我们订票之前关心我们，订票之后他们甚至都不回复。我也在所有社交媒体平台上发过帖子，但没用。
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