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Grace S
A bitter experience
Umkumbe Bush Lodge - Luxury Tented Camp的点评
点评：In February 2025, I had planned a large family trip to Umkumbe. Sadly we had to cancel 9 working days in advance of our trip due to a sudden illness that has left a family member in critical condition. As per Umkumbe's cancellation policy, the late notice forfeited our rights to refund. We did reach out to the owners to see if there could be a concession on compassionate grounds and whether they would consider a postponement. We shared a medical note that had helped us to secure refunds and postponements with our other trip bookings. Unfortunately, this was met with a bitter response from Umkumbe Management.
We understand the demands of being in business and that compassion is not always the main driving force. I simply write this review to bring attention to other patrons that it is always worth reviewing the cancellation policies and having insurance. Life can come at us fast, and it's not always forgiving.
We understand the demands of being in business and that compassion is not always the main driving force. I simply write this review to bring attention to other patrons that it is always worth reviewing the cancellation policies and having insurance. Life can come at us fast, and it's not always forgiving.
翻译：2025 年 2 月，我计划与家人一起去 Umkumbe 进行一次大型旅行。遗憾的是，由于家人突然患病，情况危急，我们不得不在旅行前 9 个工作日取消行程。根据 Umkumbe 的取消政策，延迟通知将使我们丧失退款权利。我们确实联系了业主，看他们是否可以出于同情做出让步，以及他们是否会考虑推迟行程。我们分享了一份医疗证明，该证明曾帮助我们在其他旅行预订中获得退款和延期。不幸的是，这遭到了 Umkumbe 管理层的强烈回应。
我们理解做生意的要求，同情心并不总是主要的驱动力。我写这篇评论只是为了提醒其他顾客，查看取消政策和购买保险总是值得的。生活来得很快，并不总是宽容的。
我们理解做生意的要求，同情心并不总是主要的驱动力。我写这篇评论只是为了提醒其他顾客，查看取消政策和购买保险总是值得的。生活来得很快，并不总是宽容的。
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