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Betty B
Kings Hill a Disappointing Experience
David Lloyd Antwerp的点评
点评：Sad to say that Kings Hill in West Malling must be one of the worst. The air conditioning in the Mind and Body Study has not worked for nearly seven months. At time the room temperature has been around 14 degrees. They have put two electric radiators in the room, depending on the class time the room can be stuffy. Not very comfortable to exercise. Lots of excuses as to why it hasn't been fixed. That, said not he board in reception at the bottom it says it has been fixed.
If you have an issue, you can only send an email to a generic ID. The AGM to date, has refused to allow any escalations above him. Same if you call reception. Recommendation if you have any issues, contact Member.Experience@davidlloyd.co.uk.
The class booking system is beyond a joke. If you live in a village and cut across counties and motorway and subject to lots of road works and water upgrades which has been the case locally where villages are cut off. Or if you have a job where you are called out and can't make a class and have to cancel. Cancellation for legitimate reasons then your booking rights are suspended.
The Mind and Body classes are hit and miss. Not exactly relaxing.
Well being should be what it says on the tin 'focused on well being', Exercise areas should be relaxing, create a sense of calm. The same for the classes end to end.
The club requires more focus on membership experience, than policing. The roll call and having to answer to your name at the start of a class will remind you of being back in kindergarten. If they are that concern with policing the classes then there should be card readers on the door for membership swipes as well as on the way in to the club.
Health and Safety, leaves a lot to be desired at times. A few weeks ago a painter standing on a table painting walls in peak times while children run in and out.
If you have an issue, you can only send an email to a generic ID. The AGM to date, has refused to allow any escalations above him. Same if you call reception. Recommendation if you have any issues, contact Member.Experience@davidlloyd.co.uk.
The class booking system is beyond a joke. If you live in a village and cut across counties and motorway and subject to lots of road works and water upgrades which has been the case locally where villages are cut off. Or if you have a job where you are called out and can't make a class and have to cancel. Cancellation for legitimate reasons then your booking rights are suspended.
The Mind and Body classes are hit and miss. Not exactly relaxing.
Well being should be what it says on the tin 'focused on well being', Exercise areas should be relaxing, create a sense of calm. The same for the classes end to end.
The club requires more focus on membership experience, than policing. The roll call and having to answer to your name at the start of a class will remind you of being back in kindergarten. If they are that concern with policing the classes then there should be card readers on the door for membership swipes as well as on the way in to the club.
Health and Safety, leaves a lot to be desired at times. A few weeks ago a painter standing on a table painting walls in peak times while children run in and out.
翻译：遗憾的是，西马林的 Kings Hill 一定是最糟糕的。身心研究室的空调已经坏了近七个月了。有时室温在 14 度左右。他们在房间里放了两个电暖气，根据上课时间，房间可能会很闷热。锻炼起来不太舒服。有很多借口说为什么没有修好。话虽如此，但接待处的公告牌上说已经修好了。
如果您有问题，只能向通用 ID 发送电子邮件。到目前为止，年度股东大会拒绝允许任何上报。如果您致电接待处，情况也是如此。如果您有任何问题，建议联系 Member.Experience@davidlloyd.co.uk。
课程预订系统简直是笑话。如果你住在一个村庄里，穿过县和高速公路，就会受到大量道路工程和水利升级的影响，而当地村庄与外界隔绝的情况就是如此。或者，如果你的工作被叫去上课，无法上课，只能取消。如果因正当理由取消，你的预订权将被暂停。
身心课程时好时坏。并不完全放松。
健康应该像它所说的那样“专注于健康”，锻炼区域应该放松，营造一种平静的感觉。从头到尾的课程也一样。
俱乐部需要更多地关注会员体验，而不是监督。点名和在课程开始时回答你的名字会让你想起回到幼儿园。如果他们真的那么关心监督课程，那么门上应该有读卡器，供会员刷卡，以及在进入俱乐部的路上。
健康与安全，有时有很多不足之处。几周前，一位画家站在桌子上，在高峰时段粉刷墙壁，而孩子们则跑进跑出。
如果您有问题，只能向通用 ID 发送电子邮件。到目前为止，年度股东大会拒绝允许任何上报。如果您致电接待处，情况也是如此。如果您有任何问题，建议联系 Member.Experience@davidlloyd.co.uk。
课程预订系统简直是笑话。如果你住在一个村庄里，穿过县和高速公路，就会受到大量道路工程和水利升级的影响，而当地村庄与外界隔绝的情况就是如此。或者，如果你的工作被叫去上课，无法上课，只能取消。如果因正当理由取消，你的预订权将被暂停。
身心课程时好时坏。并不完全放松。
健康应该像它所说的那样“专注于健康”，锻炼区域应该放松，营造一种平静的感觉。从头到尾的课程也一样。
俱乐部需要更多地关注会员体验，而不是监督。点名和在课程开始时回答你的名字会让你想起回到幼儿园。如果他们真的那么关心监督课程，那么门上应该有读卡器，供会员刷卡，以及在进入俱乐部的路上。
健康与安全，有时有很多不足之处。几周前，一位画家站在桌子上，在高峰时段粉刷墙壁，而孩子们则跑进跑出。
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