点评:Arranged pickup from airport to Paris hotel. Same info as similar pickup 2 weeks earlier in Athens. This time driver refused to take small carryon and backpack claiming no room in his car and he would be fined by police. There was plenty of room but he refused the ride. Spoke to his supervisor who said they would take cases if we paid an extra €44 in addition to the €65 we had already paid. We refused and had to arrange our own taxi. This cost € 56 so the claim by the company their charge is the same as taxis is nonsense.
On complaining on-line ( you can’t speak to real person ) a robot called speak Ring responds with some pathetic excuse of thanking for reaching out but tough luck you ain’t getting any refund. And in the unlikely event you would get one they would keep20%.
Be very careful dealing with this mob if something goes wrong.
翻译:安排了从机场到巴黎酒店的接机服务。和两周前在雅典的类似接机服务一样。这次司机拒绝携带小型随身行李和背包,声称车上没有空间,否则将被警方罚款。车内空间充足,但他拒绝载我们。我们与他的主管沟通,主管说如果我们在已付的 65 欧元之外再支付 44 欧元,他们才会受理案件。我们拒绝了,不得不自己叫出租车。出租车费用为 56 欧元,所以该公司声称他们的收费与出租车相同的说法简直是无稽之谈。
如果您在线投诉(无法与真人交谈),一个名为“Speak Ring”的机器人会以一些可怜的借口回复,感谢您的联系,但很遗憾您得不到任何退款。而且,万一您能得到退款,他们还会扣掉 20%。
如果出现问题,一定要小心与这群暴徒打交道。