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Filthy and oversubscribed
Westminster Lodge Leisure Centre的点评
点评：Such a pity that a potentially great facility is oversubscribed and poorly cleaned.
The pool area in particular is filthy. Even if you book the first slot of the day, the smell alone is enough to make you gip, and that's before seeing all the hairballs poolside, in the changing area and shower. I left something in a locker, it was there five days later next to a locker containing food someone had left behind.
I've been told there is a refurb due but unless the cleaning routine, equipment and products are up to it, the facility will degrade again quickly.
Pool sessions allow 12 people per lane which means you end up doing a very slow swim conga utterly pointless if you are trying to improve. Maybe one of the lanes for each speed with just 45 min slots would help those who are time poor and just want a decent workout.
It's almost impossible to book a class, especially for the hot yoga studio. I was advised you need to be on the app at 10pm two weeks before and if you miss out then, be online 6am for any cancellations. It's a bit stressful and a very un-yoga experience. Pilates and other popular classes are also immediately sold out.
The four hour cancellation window applies to working hours. So, if you have a sleepless night and cancel your 8.30 booking at 4am you are still charged £4 cancellation fee.
Trying to suspend your membership for a period due to injury is impossible. You're directed to the app, but the app does nothing. You're then given a scrap of paper with an email address to write to, the centre staff cannot make any changes/pause/suspend your membership.
I have always found the centre staff very helpful and polite, always willing to help just not able to with the above issues.
The pool area in particular is filthy. Even if you book the first slot of the day, the smell alone is enough to make you gip, and that's before seeing all the hairballs poolside, in the changing area and shower. I left something in a locker, it was there five days later next to a locker containing food someone had left behind.
I've been told there is a refurb due but unless the cleaning routine, equipment and products are up to it, the facility will degrade again quickly.
Pool sessions allow 12 people per lane which means you end up doing a very slow swim conga utterly pointless if you are trying to improve. Maybe one of the lanes for each speed with just 45 min slots would help those who are time poor and just want a decent workout.
It's almost impossible to book a class, especially for the hot yoga studio. I was advised you need to be on the app at 10pm two weeks before and if you miss out then, be online 6am for any cancellations. It's a bit stressful and a very un-yoga experience. Pilates and other popular classes are also immediately sold out.
The four hour cancellation window applies to working hours. So, if you have a sleepless night and cancel your 8.30 booking at 4am you are still charged £4 cancellation fee.
Trying to suspend your membership for a period due to injury is impossible. You're directed to the app, but the app does nothing. You're then given a scrap of paper with an email address to write to, the centre staff cannot make any changes/pause/suspend your membership.
I have always found the centre staff very helpful and polite, always willing to help just not able to with the above issues.
翻译：如此可惜的是，一个原本很棒的设施却人满为患，而且清洁不善。
泳池区尤其脏。即使你预订了当天的第一个时段，光是气味就足以让你感到恶心，这还不包括泳池边、更衣区和淋浴间里的所有毛球。我把东西放在储物柜里，五天后它就在那里，旁边是一个储物柜，里面装着别人留下的食物。
我听说这里需要翻新，但除非清洁程序、设备和产品能够满足要求，否则设施很快就会再次退化。
泳池课程每条泳道允许 12 人，这意味着如果你想提高水平，你最终只能跳非常慢的康加舞，这完全是毫无意义的。也许每个速度的泳道只有 45 分钟的时段，这对那些时间紧迫、只想好好锻炼一下的人来说会很有帮助。
预订课程几乎是不可能的，尤其是热瑜伽工作室的课程。我被告知你需要在两周前晚上 10 点登录应用程序，如果你错过了，请在早上 6 点上线取消。这有点紧张，而且非常不像瑜伽体验。普拉提和其他热门课程也立即售罄。
四小时取消窗口适用于工作时间。因此，如果你晚上睡不着觉，并在凌晨 4 点取消 8.30 的预订，你仍需支付 4 英镑的取消费。
因受伤而暂停一段时间的会员资格是不可能的。你被引导到应用程序，但应用程序什么也不做。然后你会得到一张纸，上面有一个电子邮件地址，中心工作人员不能对你的会员资格进行任何更改/暂停/暂停。
我一直觉得中心工作人员非常乐于助人和礼貌，总是愿意提供帮助，只是无法解决上述问题。
泳池区尤其脏。即使你预订了当天的第一个时段，光是气味就足以让你感到恶心，这还不包括泳池边、更衣区和淋浴间里的所有毛球。我把东西放在储物柜里，五天后它就在那里，旁边是一个储物柜，里面装着别人留下的食物。
我听说这里需要翻新，但除非清洁程序、设备和产品能够满足要求，否则设施很快就会再次退化。
泳池课程每条泳道允许 12 人，这意味着如果你想提高水平，你最终只能跳非常慢的康加舞，这完全是毫无意义的。也许每个速度的泳道只有 45 分钟的时段，这对那些时间紧迫、只想好好锻炼一下的人来说会很有帮助。
预订课程几乎是不可能的，尤其是热瑜伽工作室的课程。我被告知你需要在两周前晚上 10 点登录应用程序，如果你错过了，请在早上 6 点上线取消。这有点紧张，而且非常不像瑜伽体验。普拉提和其他热门课程也立即售罄。
四小时取消窗口适用于工作时间。因此，如果你晚上睡不着觉，并在凌晨 4 点取消 8.30 的预订，你仍需支付 4 英镑的取消费。
因受伤而暂停一段时间的会员资格是不可能的。你被引导到应用程序，但应用程序什么也不做。然后你会得到一张纸，上面有一个电子邮件地址，中心工作人员不能对你的会员资格进行任何更改/暂停/暂停。
我一直觉得中心工作人员非常乐于助人和礼貌，总是愿意提供帮助，只是无法解决上述问题。
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