下载App
旅行
账户
Tripadvisor用户
Absolute disgrace
Funplex的点评
点评：I am currently at your soft play and i am shocked by the staff’s attitude towards the customers. Myself included.
It’s full, customers are queuing up and not being advised that it’s “one in “one out.
No welcome just stares or eye rolling.
When queuing for food, customer service is non existent. Asked for a menu, eye rolls, asked how long food will take, eye rolls and the kitchen is closed.
I asked why the service is so appalling and all I got was “we didn’t expect it to be so busy”.
Now, I do understand that if a venue is “short staffed” it can have an impact but the lack of any communication from the three staff that are working with paying customers is atrocious.
We ordered two coffees and were told they’d be brought to the table, but 15 minutes later find they have been left on the side, no communication from a staff member- so cold coffees.
Nearly 2 hours for my friend to get served a bowl of cheesy chips. (She ordered prior to me being told the kitchen is closed).
I hope you can share these points with your staff and they can learn from how not to do customer service.
P.s the toilets - well you can see by the picture
It’s full, customers are queuing up and not being advised that it’s “one in “one out.
No welcome just stares or eye rolling.
When queuing for food, customer service is non existent. Asked for a menu, eye rolls, asked how long food will take, eye rolls and the kitchen is closed.
I asked why the service is so appalling and all I got was “we didn’t expect it to be so busy”.
Now, I do understand that if a venue is “short staffed” it can have an impact but the lack of any communication from the three staff that are working with paying customers is atrocious.
We ordered two coffees and were told they’d be brought to the table, but 15 minutes later find they have been left on the side, no communication from a staff member- so cold coffees.
Nearly 2 hours for my friend to get served a bowl of cheesy chips. (She ordered prior to me being told the kitchen is closed).
I hope you can share these points with your staff and they can learn from how not to do customer service.
P.s the toilets - well you can see by the picture
翻译：我目前正在玩你的软游戏，我对员工对客户的态度感到震惊。包括我自己。
它已经满了，顾客正在排队并且没有被告知它是“一进一出”。
不欢迎只是瞪眼或翻白眼。
排队等候食物时，客户服务是不存在的。要求菜单，翻白眼，询问食物需要多长时间，翻白眼，厨房关闭。
我问为什么这项服务如此糟糕，我得到的只是“我们没想到会这么忙”。
现在，我确实明白，如果一个场所“人手短缺”，它可能会产生影响，但与付费客户打交道的三名员工缺乏任何沟通是非常糟糕的。
我们点了两杯咖啡，并被告知他们会被带到餐桌上，但 15 分钟后发现他们被留在一边，没有工作人员的沟通 - 所以咖啡很冷。
我的朋友将近 2 小时才得到一碗俗气的薯条。 （她在我被告知厨房关闭之前就下令了）。
我希望您能与您的员工分享这些要点，他们可以从中学习如何不做客户服务。
P.s 厕所 - 你可以从图片中看到
它已经满了，顾客正在排队并且没有被告知它是“一进一出”。
不欢迎只是瞪眼或翻白眼。
排队等候食物时，客户服务是不存在的。要求菜单，翻白眼，询问食物需要多长时间，翻白眼，厨房关闭。
我问为什么这项服务如此糟糕，我得到的只是“我们没想到会这么忙”。
现在，我确实明白，如果一个场所“人手短缺”，它可能会产生影响，但与付费客户打交道的三名员工缺乏任何沟通是非常糟糕的。
我们点了两杯咖啡，并被告知他们会被带到餐桌上，但 15 分钟后发现他们被留在一边，没有工作人员的沟通 - 所以咖啡很冷。
我的朋友将近 2 小时才得到一碗俗气的薯条。 （她在我被告知厨房关闭之前就下令了）。
我希望您能与您的员工分享这些要点，他们可以从中学习如何不做客户服务。
P.s 厕所 - 你可以从图片中看到
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
