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Worst customer service from any McDonald's I have ever visited
Tripadvisor用户
Worst customer service from any McDonald's I have ever visited
WELLAND-NIAGARA的点评
点评：I went through the drive-thru lineup only to be received by an extremely rude and snotty teenage girl who clearly hates her job. The driver of the car who happens to be autistic asked to do a second order, which she was told she couldn't do. The autistic driver took that to mean that she had to go inside. I went inside on her behalf to get both her order and my own. I was told by the rude teenager that the food was thrown own because the rude driver drove around. Mind you, this was in the space of 30 seconds. The rude teenager was yelling across the restaurant to the counter person about 'those people' always being rude. I'm not sure what she was insinuating with that comment and I shudder to think. I will never return to this location and I understand that frontline staff are extremely important during COVID, however training including sensitivity, diversity and inclusion are vitally needed at this location.
翻译：我经历了得来速排队，结果却被一个非常粗鲁和傲慢的少女接待，她显然讨厌她的工作。碰巧患有自闭症的汽车司机要求做第二份订单，但她被告知不能这样做。自闭症司机认为这意味着她必须进去。我代表她进去接受她的订单和我自己的订单。粗鲁的少年告诉我，食物是自己扔的，因为粗鲁的司机开车到处走。请注意，这是在 30 秒内完成的。粗鲁的少年在餐厅对面向柜台人员大喊“那些人”总是很粗鲁。我不确定她在暗示什么，我不寒而栗地想。我永远不会回到这个地方，我知道一线员工在 COVID 期间非常重要，但是这个地方迫切需要包括敏感性、多样性和包容性在内的培训。
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