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Nabil Iswar S
Very Dissapointed with the Service!
Jsi Resort的点评
点评：I stayed at JSI Resort Megamendung with my wife and kid on May 11-12, 2025. We booked the Grand Gladiator Container King (with King Bed) via Tiket.com. But when we arrived, the staff said bed types depend on availability, and only Twin Beds were left.
I was pretty upset because I booked the King Bed for a reason. The receptionist kept going back and forth asking their team, and after about 30 minutes, the only solution they offered was to combine the twin beds. Since it was already 6 PM and we were tired, I just agreed — but not happily.
Later, when we got to the room, I tried calling the receptionist to order dinner. I called four times, no answer. On the fifth try, someone finally picked up but told me to order via WhatsApp instead. Honestly, isn’t calling easier and faster?
Finally, we ordered through WhatsApp at 7:04 PM, but... GOT NO REPLY AT ALL. We finally canceled the order at 7:28 PM. Then, guess what? They just replied at 8:50 PM, and didn’t even apologize. Super disappointing service.
It’s really a shame, because the resort itself is actually really nice and clean. Hopefully they work on improving their service.
I was pretty upset because I booked the King Bed for a reason. The receptionist kept going back and forth asking their team, and after about 30 minutes, the only solution they offered was to combine the twin beds. Since it was already 6 PM and we were tired, I just agreed — but not happily.
Later, when we got to the room, I tried calling the receptionist to order dinner. I called four times, no answer. On the fifth try, someone finally picked up but told me to order via WhatsApp instead. Honestly, isn’t calling easier and faster?
Finally, we ordered through WhatsApp at 7:04 PM, but... GOT NO REPLY AT ALL. We finally canceled the order at 7:28 PM. Then, guess what? They just replied at 8:50 PM, and didn’t even apologize. Super disappointing service.
It’s really a shame, because the resort itself is actually really nice and clean. Hopefully they work on improving their service.
翻译：2025年5月11日至12日，我和妻子孩子入住了JSI Resort Megamendung。我们通过Tiket.com预订了Grand Gladiator Container King（带特大床）。但到达后，工作人员说床型视供应情况而定，只剩下两张单人床。
我当时很郁闷，因为我预订特大床是有原因的。前台工作人员来回询问他们的团队，大约30分钟后，他们给出的唯一解决方案是合并两张单人床。因为已经是下午6点了，我们也很累，所以我只好答应了——但并不开心。
后来，我们到了房间，我试着打电话给前台订晚餐。我打了四次，都没人接。第五次，终于有人接了，但告诉我用WhatsApp订。说实话，打电话不是更方便快捷吗？
最后，我们在晚上7:04通过WhatsApp订了餐，但是……一点回复都没有。我们最终在晚上 7:28 取消了订单。然后，你猜怎么着？他们直到晚上 8:50 才回复，甚至连道歉都没有。服务超级令人失望。
这真是太遗憾了，因为度假村本身其实非常漂亮干净。希望他们能改进服务。
我当时很郁闷，因为我预订特大床是有原因的。前台工作人员来回询问他们的团队，大约30分钟后，他们给出的唯一解决方案是合并两张单人床。因为已经是下午6点了，我们也很累，所以我只好答应了——但并不开心。
后来，我们到了房间，我试着打电话给前台订晚餐。我打了四次，都没人接。第五次，终于有人接了，但告诉我用WhatsApp订。说实话，打电话不是更方便快捷吗？
最后，我们在晚上7:04通过WhatsApp订了餐，但是……一点回复都没有。我们最终在晚上 7:28 取消了订单。然后，你猜怎么着？他们直到晚上 8:50 才回复，甚至连道歉都没有。服务超级令人失望。
这真是太遗憾了，因为度假村本身其实非常漂亮干净。希望他们能改进服务。
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