点评:Went today for a Sunday Roast. Have been there many times for different meals, breakfasts, lunches or in this case Sunday roast and all meals have been ok. Today I felt let down by the staff when I said about the quality of some of the vegetables ie broccoli. It was green on the end but yellow underneath. When it was placed on the table I said about the colour and she said that it's the way it's been cooked. Another waitress that I mentioned it to said other people had left it but when I heard a third waitress tell a chap who was sitting on the next table, that we cooked it especially for you that way and carried on treating it as a joke. We were leaving at that point so I moved over to where the other chap was sitting and joined in speaking to the waitress. I said about our broccoli being left and again it was just made into a joke by her. She said "you have eaten it so it must have been ok", with that I pointed to our two plates with the broccoli not touched. With that she said there is another place down the road, go there next time. It was her attitude that upset me for having been there so many times before and not taken the complaint seriously. No apology and definitely no offer of a refund.
翻译:今天去参加周日烤肉。去过那里很多次不同的饭菜,早餐,午餐或在这种情况下是周日烤肉,所有饭菜都还可以。今天,当我谈到一些蔬菜(如西兰花)的质量时,我感到工作人员很失望。它的末端是绿色的,但下面是黄色的。当它被放在桌子上时,我谈到了颜色,她说这就是它的烹饪方式。我提到的另一位女服务员说其他人已经离开了,但是当我听到第三位女服务员告诉坐在隔壁桌子上的一个人时,我们专门为你做的,然后继续把它当作一个笑话。我们当时正要离开,所以我走到另一个人坐的地方,加入了对女服务员的谈话。我说我们的西兰花被留下了,这又一次被她开玩笑了。她说“你已经吃了它,所以它一定没问题”,我指着我们的两个盘子,西兰花没有被碰过。说完她说这条路上还有另一个地方,下次去那里。正是她的态度让我感到不安,因为我以前去过那里很多次,而且没有认真对待投诉。没有道歉,绝对没有退款。