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Rich B
Poor consideration regarding surfaces and general adaptations for people with mobility issues, especially wheelchairs
The Gardens at The Newt in Somerset的点评
点评：Whilst The Newt Gardens are an impressive new location in the local area and, no doubt, provide a worthwhile experience for able-bodied customers, I visited the Gardens with elderly parents, one using a walking frame and one in a wheelchair, and was astounded at the lack of facility for such users. In the main area surrounding the Threshing Hall, which accommodates the cafe, restaurant, farm shop and boutique, there were virtually no smooth surfaces, very few ramps if any, and no hold bars. There were cobblestones, ribbed concrete and uneven paving stones, making using a wheelchair very difficult and uncomfortable. The only evident way to get down into parts of the centre piece garden in this area was down steps. If there was an easier way for wheelchair users, this certainly wasn’t obvious. We ended up using the grass as it was the only surface anywhere near appropriate for a wheelchair but, clearly this is not ideal and not an option when wet and muddy. It has to be said that there was an excellent shuttle service for physically impaired visitors between the main area and the Roman Villa, with the staff being extremely helpful. However, once again, when reaching the Roman Villa site, the surfaces from the museum to the Villa were hugely challenging for anyone with mobility issues, being made of uneven paving stones and again we had to resort to using the grass. Of course it is important that the features of the attraction be authentic, but surely smooth strips of paving around the site should be expected, so as not to exclude certain groups of people. With The Newt Gardens having been built very recently, we were astonished that there hasn’t been some obligatory regulation to cater for wheelchair users when moving around certain areas of the site, even at the most basic level?
翻译：虽然纽特花园是当地一个令人印象深刻的新景点，而且无疑为体格健全的顾客提供了有价值的体验，但我和年迈的父母一起参观了花园，一个使用助行架，一个坐着轮椅，我对这类使用者缺乏便利设施感到震惊。在打谷厅周围的主要区域，包括咖啡馆、餐厅、农场商店和精品店，几乎没有光滑的路面，几乎没有坡道，也没有扶手。那里有鹅卵石、带肋混凝土和不平整的铺路石，使轮椅使用非常困难和不舒服。在这个区域，唯一明显的下到中心花园部分区域的方法是走下台阶。如果有更方便轮椅使用者的方法，这条肯定不明显。我们最终使用了草地，因为这是唯一适合轮椅行走的表面，但显然这不是理想的选择，在潮湿和泥泞的情况下也不是一个选择。不得不说，在主要区域和罗马别墅之间，为行动不便的游客提供了优质的班车服务，工作人员也非常乐于助人。然而，当我们到达罗马别墅时，从博物馆到别墅的路面对行动不便的人来说再次带来了巨大的挑战，路面由凹凸不平的石子铺成，我们不得不再次使用草坪。当然，景点的特色必须真实可信，但场地周围肯定有平整的路面，以免将某些人群拒之门外。蝾螈花园才刚刚建成不久，我们很惊讶，竟然没有出台任何强制性规定，即使是最基本的，也要照顾到轮椅使用者在场地某些区域的通行。
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