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Bad customer service.
brandon r
Bad customer service.
House of Chan的点评
点评：I rate this experience 1 out of 5. The food was fine and the customer service from the waitress was good. However, when it came time to pay the bill, we were informed that they won’t split the bill amongst my party who was paying with debit/credit cards. I asked to speak to the manager and when speaking to the person in charge, Ms. Sue Chan, I asked if we can split the bill and pay by card because we didn’t have cash. In a very rude tone, she told me that we should transfer money amongst ourselves, and shoo’ed me away and told me to take up my grievances with Customer Affairs. Suffice to say, the rudeness and lack of customer service from the person in charge when it was time to pay the bill was distasteful. Will not be returning, and I will not be recommending to anyone else. Go to Town or Jenny’s, which are restaurants with a similar menu, cheaper prices and better customer service.
翻译：我给这次体验打 1 分（满分 5 分）。食物很好，女服务员的客户服务也很好。但是，到了结账的时候，我们被告知他们不会在我们这群用借记卡/信用卡付款的人之间分摊账单。我要求和经理谈话，在和负责人 Sue Chan 女士交谈时，我问我们是否可以分摊账单并用卡支付，因为我们没有现金。她用非常粗鲁的语气告诉我，我们应该在我们之间转账，然后把我赶走，并告诉我向客户事务部提出我的不满。可以说，结账时负责人的粗鲁和缺乏客户服务令人反感。不会再来，也不会向其他人推荐。去 Town 或 Jenny’s，这两家餐厅的菜单类似，价格更便宜，客户服务更好。
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