点评:I wanted to write to you following our recent two week stay at De Silva Wind Resort Kalpitiya.
We arrived very early in the morning and received a warm welcome from your staff.
They had put out a lovely breakfast for us and we immediately felt at home.
We settled in to one of the lovely bungalows and were very quickly known by name by your team. Nothing was too much trouble.
The “beach” team spent time with us making sure we had the correct Wingfoil and Kite surf equipment, and even though I was just renting the equipment they could not have helped me more.
Halfway through our stay, my wife suffered a nasty accident causing severe bruising to her face and left side of her body. This required a doctors visit and a subsequent Xray at the hospital.
This is one of the worries for many people travelling to other countries, especially when they stay away from cities. Well they need not worry if they are staying with you!
The entire team at De Silva looked after us so well. We did not feel isolated at all. We were driven to the doctors, medication was ordered and collected, ice packs were constantly provided and care and compassion was abundant.
When it was clear that there was no lasting damage to my wife, she insisted that I continued with my sport. On my return from the beach I found that your staff had regularly checked on her, sitting and talking with her for long periods of time. She felt not only looked after but had a lovely time.
Based on our first week, I would have put very positive reviews online praising your resort and staff. Due to the accident I felt it needed more as the care was excellent.
I cannot thank you and your team enough, if it wasn’t for you, the trauma would have been too much and our holiday would have been spoiled.
My wife is now recovering well and we are looking forward to our next trip to Sri Lanka.
I wish you and all of your team well and thank you, thank you, thank you.
Iain
翻译:最近我们在卡尔皮蒂亚德席尔瓦风之度假村住了两周,我想给您写封信。
我们一大早就到了,受到了您员工的热烈欢迎。
他们为我们准备了美味的早餐,我们立刻有宾至如归的感觉。
我们住进一间漂亮的平房,您的团队很快就叫出了我们的名字。一切都很顺利。
“海滩”团队花时间陪伴我们,确保我们拥有正确的翼箔和风筝冲浪设备,尽管我只是租用了这些设备,但他们对我的帮助无微不至。
在我们入住期间,我妻子遭遇了一场严重的事故,导致她的脸部和身体左侧严重瘀伤。这需要去看医生,随后在医院做了 X 光检查。
这是许多前往其他国家旅行的人的担忧之一,尤其是当他们远离城市时。如果他们和您住在一起,他们就不必担心了!
德席尔瓦的整个团队都把我们照顾得很好。我们一点也不觉得孤独。我们被送到医生那里,医生订购并收集了药物,不断提供冰袋,并给予充分的关怀和同情。
当我的妻子明显没有受到持久的伤害时,她坚持让我继续我的运动。从海滩回来后,我发现你们的工作人员经常检查她的情况,长时间坐在一起和她交谈。她不仅感到被照顾,而且度过了愉快的时光。
根据我们第一周的经历,我会在网上发表非常积极的评论,赞扬你们的度假村和员工。由于事故,我觉得需要更多,因为护理非常出色。
我对你和你的团队感激不尽,如果没有你们,创伤会太大,我们的假期也会被毁掉。
我的妻子现在恢复得很好,我们期待着下次去斯里兰卡旅行。
祝你和你的团队一切顺利,谢谢你们,谢谢你们,谢谢你们。
伊恩