旅行
账户
sarahmV8272CZ
Very rude and negative experience for £54
Canine Cutting Club的点评
点评：This groomer used to be great but has really gone downhill.
Have to say sadly I agree with the other reviews - really awful, angry, sullen staff.
You don’t hand over £54 many places and get a really horrible experience in return.
I had an appointment at 1045 and as I pulled up at 1040 they rang to say I was late - apparently, I was booked in for 1030. And there was no longer time left to do the appointment.
Now even though I thought this highly unlikely as I have a child to pick up at 1030, I apologized and as I was out the front anyway went in to see what could be done.
Initially, I was told they couldn’t do it - I have a very small dog and they usually allow 1.5 hours so asked what could be done - in the end they reluctantly agreed to a wash and cut.
The whole thing could have been managed so much more positively.
I suggested perhaps next time they could ring customers earlier so the appointment could be salvaged to which I was met with disdain, then indifference.
Usually, the cut is good and I have a note in the system to use no perfume due to child allergies. This time while the staff member confirmed this, we still ended up with perfume.
Then, when I collected they were honestly so rude I was gobsmacked.
I was going to leave and just not come back but when I got a smirky ‘goodbye’. Sullen, angry girls. Snipy and huffy.
I suggested they could be more positive, and perhaps help make customers day by being positive and that each one of us have a chance to help make others happy. Well I shouldn’t have bothered.
I wouldn’t want to leave my dog there again.
Whoever owns the shop needs to be aware. I certainly won’t be going back and from the sounds of things, many others won’t be either.
Have to say sadly I agree with the other reviews - really awful, angry, sullen staff.
You don’t hand over £54 many places and get a really horrible experience in return.
I had an appointment at 1045 and as I pulled up at 1040 they rang to say I was late - apparently, I was booked in for 1030. And there was no longer time left to do the appointment.
Now even though I thought this highly unlikely as I have a child to pick up at 1030, I apologized and as I was out the front anyway went in to see what could be done.
Initially, I was told they couldn’t do it - I have a very small dog and they usually allow 1.5 hours so asked what could be done - in the end they reluctantly agreed to a wash and cut.
The whole thing could have been managed so much more positively.
I suggested perhaps next time they could ring customers earlier so the appointment could be salvaged to which I was met with disdain, then indifference.
Usually, the cut is good and I have a note in the system to use no perfume due to child allergies. This time while the staff member confirmed this, we still ended up with perfume.
Then, when I collected they were honestly so rude I was gobsmacked.
I was going to leave and just not come back but when I got a smirky ‘goodbye’. Sullen, angry girls. Snipy and huffy.
I suggested they could be more positive, and perhaps help make customers day by being positive and that each one of us have a chance to help make others happy. Well I shouldn’t have bothered.
I wouldn’t want to leave my dog there again.
Whoever owns the shop needs to be aware. I certainly won’t be going back and from the sounds of things, many others won’t be either.
翻译：这位美容师曾经很棒，但现在确实走下坡路了。
不得不遗憾地说，我同意其他评论——工作人员真的很糟糕、愤怒、闷闷不乐。
在很多地方，你不会交出 54 英镑，却会得到一次非常糟糕的经历作为回报。
我在 1045 预约了，当我在 1040 停车时，他们打电话说我迟到了 - 显然，我已经预订了 1030。而且已经没有时间去做预约了。
现在，尽管我认为这不太可能，因为我有一个孩子要在 1030 去接，但我还是道歉了，而且因为我在前面，无论如何还是进去看看能做些什么。
最初，我被告知他们做不到——我有一只很小的狗，他们通常允许 1.5 小时，所以我问可以做什么——最后他们不情愿地同意清洗和切割。
整个事情本来可以得到更积极的管理。
我建议下次他们可以早点给顾客打电话，这样预约就可以挽救，但我遭到了蔑视，然后是冷漠。
通常情况下，剪裁很好，而且由于儿童过敏，我在系统中注明不要使用香水。这次虽然工作人员确认了这一点，但我们还是得到了香水。
然后，当我收集时，他们真的很粗鲁，我大吃一惊。
我本来打算离开，不再回来，但当我得到一个傻笑的“再见”时。闷闷不乐、生气的女孩。狡猾又气愤。
我建议他们可以更加积极，也许可以通过积极的态度来帮助顾客开心，而且我们每个人都有机会帮助别人快乐。好吧，我不应该打扰。
我不想再把我的狗留在那里。
任何拥有这家商店的人都需要注意。我当然不会回去，而且从事情的声音来看，许多其他人也不会回去。
不得不遗憾地说，我同意其他评论——工作人员真的很糟糕、愤怒、闷闷不乐。
在很多地方，你不会交出 54 英镑，却会得到一次非常糟糕的经历作为回报。
我在 1045 预约了，当我在 1040 停车时，他们打电话说我迟到了 - 显然，我已经预订了 1030。而且已经没有时间去做预约了。
现在，尽管我认为这不太可能，因为我有一个孩子要在 1030 去接，但我还是道歉了，而且因为我在前面，无论如何还是进去看看能做些什么。
最初，我被告知他们做不到——我有一只很小的狗，他们通常允许 1.5 小时，所以我问可以做什么——最后他们不情愿地同意清洗和切割。
整个事情本来可以得到更积极的管理。
我建议下次他们可以早点给顾客打电话，这样预约就可以挽救，但我遭到了蔑视，然后是冷漠。
通常情况下，剪裁很好，而且由于儿童过敏，我在系统中注明不要使用香水。这次虽然工作人员确认了这一点，但我们还是得到了香水。
然后，当我收集时，他们真的很粗鲁，我大吃一惊。
我本来打算离开，不再回来，但当我得到一个傻笑的“再见”时。闷闷不乐、生气的女孩。狡猾又气愤。
我建议他们可以更加积极，也许可以通过积极的态度来帮助顾客开心，而且我们每个人都有机会帮助别人快乐。好吧，我不应该打扰。
我不想再把我的狗留在那里。
任何拥有这家商店的人都需要注意。我当然不会回去，而且从事情的声音来看，许多其他人也不会回去。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
