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VEGETARIANS AND ALLERGY SUFFERERS - BEWARE!!!
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VEGETARIANS AND ALLERGY SUFFERERS - BEWARE!!!
Clifton Cuisine的点评
点评：I have used this title as I ordered a takeaway to be delivered. I have been vegetarian for over 40 years and was disappointed that instead of the vegetarian meal I had ordered, a meat one was delivered. I found this out too late and had already dished it up onto my rice and other side dishes - I also took a mouthful before realising the mistake and felt physically sick. I rang the restaurant who, admittedly, offered to send me the correct curry but by this time I felt so ill I did not want to eat anything.
I requested a refund but was told that as I had paid online they would not/could not refund me!!! I was not impressed and said as much - to be told "sorry, it's human error - what do you want me to do? Mistakes happen!!!" Yes, mistakes do happen but the way you deal with them is key, however, as much as it upset and disgusted me to be given meat, at least I am not an allergy sufferer - this sort of "mistake" could have ended in horrific circumstances. Also they advertise as "vegetarian friendly" - certainly not the case which I experienced!! I am extremely disappointed with the customer service - I have used this restaurant many times and always enjoyed the food so to be dealt with so bluntly and indifferently was extremely poor and unprofessional. I do not understand why I could not get a refund. My whole meal was ruined. I think the staff definitely need to sign up to charm school!!
I requested a refund but was told that as I had paid online they would not/could not refund me!!! I was not impressed and said as much - to be told "sorry, it's human error - what do you want me to do? Mistakes happen!!!" Yes, mistakes do happen but the way you deal with them is key, however, as much as it upset and disgusted me to be given meat, at least I am not an allergy sufferer - this sort of "mistake" could have ended in horrific circumstances. Also they advertise as "vegetarian friendly" - certainly not the case which I experienced!! I am extremely disappointed with the customer service - I have used this restaurant many times and always enjoyed the food so to be dealt with so bluntly and indifferently was extremely poor and unprofessional. I do not understand why I could not get a refund. My whole meal was ruined. I think the staff definitely need to sign up to charm school!!
翻译：我在订购外卖时使用了这个标题。我已经吃素 40 多年了，令我失望的是，我点的不是素食，而是送来的肉。我发现这个太晚了，已经把它倒在我的米饭和其他配菜上了——我也喝了一口，然后才意识到这个错误，感到身体不适。我给餐厅打了电话，诚然，餐厅主动提出要送我正确的咖喱，但此时我感到很不舒服，什么都不想吃。
我要求退款，但被告知因为我已经在线付款，他们不会/不能给我退款！！！我没有留下深刻印象并说了很多 - 被告知“抱歉，这是人为错误 - 你想让我做什么？错误发生了！！！”是的，错误确实会发生，但你处理它们的方式是关键，然而，尽管给我吃肉让我感到不安和厌恶，但至少我不是过敏症患者——这种“错误”可能会以可怕的方式结束情况。他们还宣传为“素食友好” - 当然不是我所经历的情况！我对客户服务感到非常失望 - 我已经多次使用这家餐厅并且总是喜欢这里的食物所以如此直率和冷漠地处理是非常糟糕和不专业的。我不明白为什么我无法获得退款。我的整顿饭都毁了。我认为员工肯定需要报名参加魅力学校！
我要求退款，但被告知因为我已经在线付款，他们不会/不能给我退款！！！我没有留下深刻印象并说了很多 - 被告知“抱歉，这是人为错误 - 你想让我做什么？错误发生了！！！”是的，错误确实会发生，但你处理它们的方式是关键，然而，尽管给我吃肉让我感到不安和厌恶，但至少我不是过敏症患者——这种“错误”可能会以可怕的方式结束情况。他们还宣传为“素食友好” - 当然不是我所经历的情况！我对客户服务感到非常失望 - 我已经多次使用这家餐厅并且总是喜欢这里的食物所以如此直率和冷漠地处理是非常糟糕和不专业的。我不明白为什么我无法获得退款。我的整顿饭都毁了。我认为员工肯定需要报名参加魅力学校！
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