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Manana, Manana!
Buceo La Herradura的点评
点评：Buceo La Herradura
I’ve just come back from a dive with Buceo La Herradura in Marina del Este on Monday, 27th March 2023 and felt that I had to point out some things regarding health and safety, which everyone knows should be the first priority when it comes to scuba diving, or at least it should be.
First of all, getting on to the boat from the side of the marina is very tricky if you’ve never done it before and eventually the instructor offered me some advice and that was to sit down first, but I was thinking of trying to board standing up and it looked particularly dangerous. I understand the guy doesn’t speak much English and I don’t speak much Spanish, but they’ve just employed an English/Spanish guy called Danny who obviously speaks fluent English and they should be advising him to advise clients how to board the boat, rather than having him do menial tasks as a priority, which they seemed to be getting him to do. Again, if I’d fallen and injured myself, I am a 58 year old man, it could’ve had lasting damage and at the very least would’ve ruined my day, my holiday and potentially my life, but the guys here seemed to have a very cavalier attitude towards the safety of the client, more of which I’ll talk about.
Call me old-fashioned and trypically British, but a customer-centric business like this which relies on its customers for its survival, the customers’ health, safety and welfare should always come first. After all without the customers and without happy customers, and most importantly safe and healthy ones, they don’t have a business.
At one point in the middle of the dive, the instructor went AWOL and I was left at the bottom of the sea with no other company than some rather lovely fish. Now, again, call me old-fashioned and typically British, but abandoning your customer at the bottom of the sea to go off and do whatever, is not putting the customer first and is at least neglectful and could’ve been potentially fatal if I’d panicked. Fortunately I’m experienced enough of a diver to know that panicking doesn’t help. But the point is, if there’s only two people on a dive, one of them being the instructor, you don’t abandon your client for a millisecond, never mind 30 seconds, to go off sight-seeing at a dive location, he must’ve seen a thousand times before.
Getting back on the boat, I was left to my own devices climbing up the ladder and as a rather portly gentleman of a certain age, I could’ve done with a hand, or at least offered a hand, but the fellow driving the boat had more important things to look at on his phone - you can’t get the youth of today off the phone for love nor money, nor the risk to life and limb it seems.
Back in the changing rooms, I was struggling to get the gear off on my own and was left sing “Danny Boy” at the top of my lungs in the hope that Dan would re-appear and give me a hand, which after about 10 minutes he did thankfully, otherwise I’d be very hoarse by now and probably out of tune.
The final straw was that they had no Wi-fi so couldn’t access the Padi App on my phone in order to log the dive, which is important at the moment, as I’m trying to build up my dives to go towards my Dive Master, but the instructor said it didn’t work and seemed to be careless about the situation, offering to write it on a piece of paper, which is useless as you can’t add that info on to the app. He couldn’t give a monkeys really, so that’s one dive that won’t go logged and recorded.
The dive itself was very pleasant and I saw some wonderful sea life and rock and coral formations, but as nice as all of that is, customers’ health, safety, well-being and happiness should be the primary focus.
I know we’re in Spain on the Costa Tropical and it’s all supposed to be about fun and having a laugh and mañana, mañana but please focus on customers’ health, safety and well-being as a priority and everything else as a secondary focus.
That’s my tuppence worth but I think, if they can be bothered to read this, which I very much doubt, they will probably shrug their shoulders and say, who gives a monkey’s what some guirri borracho thinks?
Oh well, I guess I’ll have to go with another dive school for the remainder of my several month trip and see if they’re any better.
Mañana, Mañana!
I’ve just come back from a dive with Buceo La Herradura in Marina del Este on Monday, 27th March 2023 and felt that I had to point out some things regarding health and safety, which everyone knows should be the first priority when it comes to scuba diving, or at least it should be.
First of all, getting on to the boat from the side of the marina is very tricky if you’ve never done it before and eventually the instructor offered me some advice and that was to sit down first, but I was thinking of trying to board standing up and it looked particularly dangerous. I understand the guy doesn’t speak much English and I don’t speak much Spanish, but they’ve just employed an English/Spanish guy called Danny who obviously speaks fluent English and they should be advising him to advise clients how to board the boat, rather than having him do menial tasks as a priority, which they seemed to be getting him to do. Again, if I’d fallen and injured myself, I am a 58 year old man, it could’ve had lasting damage and at the very least would’ve ruined my day, my holiday and potentially my life, but the guys here seemed to have a very cavalier attitude towards the safety of the client, more of which I’ll talk about.
Call me old-fashioned and trypically British, but a customer-centric business like this which relies on its customers for its survival, the customers’ health, safety and welfare should always come first. After all without the customers and without happy customers, and most importantly safe and healthy ones, they don’t have a business.
At one point in the middle of the dive, the instructor went AWOL and I was left at the bottom of the sea with no other company than some rather lovely fish. Now, again, call me old-fashioned and typically British, but abandoning your customer at the bottom of the sea to go off and do whatever, is not putting the customer first and is at least neglectful and could’ve been potentially fatal if I’d panicked. Fortunately I’m experienced enough of a diver to know that panicking doesn’t help. But the point is, if there’s only two people on a dive, one of them being the instructor, you don’t abandon your client for a millisecond, never mind 30 seconds, to go off sight-seeing at a dive location, he must’ve seen a thousand times before.
Getting back on the boat, I was left to my own devices climbing up the ladder and as a rather portly gentleman of a certain age, I could’ve done with a hand, or at least offered a hand, but the fellow driving the boat had more important things to look at on his phone - you can’t get the youth of today off the phone for love nor money, nor the risk to life and limb it seems.
Back in the changing rooms, I was struggling to get the gear off on my own and was left sing “Danny Boy” at the top of my lungs in the hope that Dan would re-appear and give me a hand, which after about 10 minutes he did thankfully, otherwise I’d be very hoarse by now and probably out of tune.
The final straw was that they had no Wi-fi so couldn’t access the Padi App on my phone in order to log the dive, which is important at the moment, as I’m trying to build up my dives to go towards my Dive Master, but the instructor said it didn’t work and seemed to be careless about the situation, offering to write it on a piece of paper, which is useless as you can’t add that info on to the app. He couldn’t give a monkeys really, so that’s one dive that won’t go logged and recorded.
The dive itself was very pleasant and I saw some wonderful sea life and rock and coral formations, but as nice as all of that is, customers’ health, safety, well-being and happiness should be the primary focus.
I know we’re in Spain on the Costa Tropical and it’s all supposed to be about fun and having a laugh and mañana, mañana but please focus on customers’ health, safety and well-being as a priority and everything else as a secondary focus.
That’s my tuppence worth but I think, if they can be bothered to read this, which I very much doubt, they will probably shrug their shoulders and say, who gives a monkey’s what some guirri borracho thinks?
Oh well, I guess I’ll have to go with another dive school for the remainder of my several month trip and see if they’re any better.
Mañana, Mañana!
翻译：Buceo La Herradura
我刚刚于 2023 年 3 月 27 日星期一在滨海德尔埃斯特与 Buceo La Herradura 一起潜水回来，我觉得我必须指出一些关于健康和安全的事情，每个人都知道这应该是第一要务水肺潜水，或者至少应该是。
首先，如果你以前从未做过，从码头边上船是非常棘手的，最后教练给了我一些建议，那就是先坐下，但我正在考虑尝试登船站起来显得特别危险。我知道这个人不会说太多英语，我也不会说太多西班牙语，但他们刚刚雇用了一个名叫 Danny 的英国/西班牙人，他显然能说一口流利的英语，他们应该建议他建议客户如何登机船，而不是让他优先做一些琐碎的工作，他们似乎让他去做。再一次，如果我摔倒受伤了，我是一个 58 岁的男人，它可能会造成持久的伤害，至少会毁了我的一天、我的假期甚至我的生活，但这里的人似乎对客户的安全持非常傲慢的态度，我将谈论更多。
叫我老式和典型的英国人，但像这样一个以客户为中心的企业，依靠客户生存，客户的健康、安全和福利应该永远放在第一位。毕竟没有客户和满意的客户，最重要的是没有安全健康的客户，他们就没有生意。
潜水进行到一半时，教练擅离职守，我被留在海底，除了一些相当可爱的鱼外，没有其他人陪伴。现在，再一次，称我为老派和典型的英国人，但是把你的客户丢在海底去做任何事情，并不是把客户放在第一位，至少是疏忽大意，如果我惊慌失措。幸运的是，我有足够的潜水经验，知道恐慌无济于事。但关键是，如果一次潜水只有两个人，其中一个是教练，你不会离开你的客户一毫秒，更不用说 30 秒，去潜水地点观光，他必须以前见过一千次。
回到船上，我只能靠自己的设备爬上梯子，作为一个相当胖的上了年纪的绅士，我可以用一只手完成，或者至少伸出一只手，但是驾驶船的人在他的手机上有更重要的事情要看——你不能让今天的年轻人为了爱情或金钱而关闭手机，也不是为了生命和肢体的风险。
回到更衣室，我挣扎着自己脱下装备，只剩下我大声唱“丹尼男孩”，希望丹能重新出现并帮助我，大约 10 分钟后谢天谢地，他做了几分钟，否则我现在会变得非常沙哑，而且可能跑调了。
最后一根稻草是他们没有 Wi-Fi，所以无法访问我手机上的 Padi 应用程序以记录潜水，这在目前很重要，因为我正在努力建立我的潜水以达到我的目标Dive Master，但教练说它没有用，而且似乎对这种情况很粗心，提议把它写在一张纸上，这是没有用的，因为你不能把这些信息添加到应用程序上。他真的不能给猴子，所以这是一次不会被记录下来的潜水。
潜水本身非常愉快，我看到了一些美妙的海洋生物以及岩石和珊瑚构造，但尽管如此，客户的健康、安全、福祉和幸福应该是首要关注点。
我知道我们在西班牙的热带海岸，一切都应该是关于乐趣和欢笑和 mañana，mañana 但请将客户的健康、安全和福祉作为优先事项，其他一切作为次要重点.
那是我的两便士，但我认为，如果他们愿意读这个，我非常怀疑，他们可能会耸耸肩说，谁给猴子一些 guirri borracho 的想法？
哦，好吧，我想我将不得不在接下来的几个月旅行中去另一家潜水学校，看看他们是否更好。
玛南，玛南！
我刚刚于 2023 年 3 月 27 日星期一在滨海德尔埃斯特与 Buceo La Herradura 一起潜水回来，我觉得我必须指出一些关于健康和安全的事情，每个人都知道这应该是第一要务水肺潜水，或者至少应该是。
首先，如果你以前从未做过，从码头边上船是非常棘手的，最后教练给了我一些建议，那就是先坐下，但我正在考虑尝试登船站起来显得特别危险。我知道这个人不会说太多英语，我也不会说太多西班牙语，但他们刚刚雇用了一个名叫 Danny 的英国/西班牙人，他显然能说一口流利的英语，他们应该建议他建议客户如何登机船，而不是让他优先做一些琐碎的工作，他们似乎让他去做。再一次，如果我摔倒受伤了，我是一个 58 岁的男人，它可能会造成持久的伤害，至少会毁了我的一天、我的假期甚至我的生活，但这里的人似乎对客户的安全持非常傲慢的态度，我将谈论更多。
叫我老式和典型的英国人，但像这样一个以客户为中心的企业，依靠客户生存，客户的健康、安全和福利应该永远放在第一位。毕竟没有客户和满意的客户，最重要的是没有安全健康的客户，他们就没有生意。
潜水进行到一半时，教练擅离职守，我被留在海底，除了一些相当可爱的鱼外，没有其他人陪伴。现在，再一次，称我为老派和典型的英国人，但是把你的客户丢在海底去做任何事情，并不是把客户放在第一位，至少是疏忽大意，如果我惊慌失措。幸运的是，我有足够的潜水经验，知道恐慌无济于事。但关键是，如果一次潜水只有两个人，其中一个是教练，你不会离开你的客户一毫秒，更不用说 30 秒，去潜水地点观光，他必须以前见过一千次。
回到船上，我只能靠自己的设备爬上梯子，作为一个相当胖的上了年纪的绅士，我可以用一只手完成，或者至少伸出一只手，但是驾驶船的人在他的手机上有更重要的事情要看——你不能让今天的年轻人为了爱情或金钱而关闭手机，也不是为了生命和肢体的风险。
回到更衣室，我挣扎着自己脱下装备，只剩下我大声唱“丹尼男孩”，希望丹能重新出现并帮助我，大约 10 分钟后谢天谢地，他做了几分钟，否则我现在会变得非常沙哑，而且可能跑调了。
最后一根稻草是他们没有 Wi-Fi，所以无法访问我手机上的 Padi 应用程序以记录潜水，这在目前很重要，因为我正在努力建立我的潜水以达到我的目标Dive Master，但教练说它没有用，而且似乎对这种情况很粗心，提议把它写在一张纸上，这是没有用的，因为你不能把这些信息添加到应用程序上。他真的不能给猴子，所以这是一次不会被记录下来的潜水。
潜水本身非常愉快，我看到了一些美妙的海洋生物以及岩石和珊瑚构造，但尽管如此，客户的健康、安全、福祉和幸福应该是首要关注点。
我知道我们在西班牙的热带海岸，一切都应该是关于乐趣和欢笑和 mañana，mañana 但请将客户的健康、安全和福祉作为优先事项，其他一切作为次要重点.
那是我的两便士，但我认为，如果他们愿意读这个，我非常怀疑，他们可能会耸耸肩说，谁给猴子一些 guirri borracho 的想法？
哦，好吧，我想我将不得不在接下来的几个月旅行中去另一家潜水学校，看看他们是否更好。
玛南，玛南！
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