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Deceptive toiletries, poorly maintained property
AC Hotel by Marriott Guadalajara Expo Mexico的点评
点评：I normally enjoy staying at AC Hotels b/c the experience is consistent, straight forward, and worth the price. I was disappointed when I checked in at 10PM to find my room not furnished with ear swabs/cotton pads, a soap dish, nor the complimentary water bottles. I requested water via the app, and it took over an hour to be brought to my room.
The room also had significant wear and tear. The power outlets next to the bed were too worn to support any plugs. The outlets were too loose and plugs would fall out as soon as they were plugged in. The USB outlets next to the bed didn't work, and one of the USB outlets was completely gutted.
When I sat down on the edge of the bed, I immediately sunk to the bottom, which indicated broken mattress springs. Luckily the rest of the king bed was in-tact.
AC Hotels use Korres products. The hand soap, lotion, and conditioner in the room were in fact Korres, but the shampoo and body wash were not. The difference was obvious--the smell of Korres product is very distinct and white, and the shampoo and body wash were orange and smelled like peach. This made me distrustful of the property that they would mislabel bottles and put adulterated product advertised as something else. I was hoping it was just the bottles in my room.
The housekeeping was inconsistent and baffling. I returned at the end of the first day to see that the room was cleaned, bed made, and trash emptied, but the washcloth and hand soap that were provided the first night were not replaced. I then requested via the app a 1) dental kit 2) comb 3) shower cap 4) hand soap and 5) washcloth. But what was delivered to my room was a 6) hand towel 7) shampoo 8) conditioner and 9) body wash. None of what I requested. With the additional shampoo and body wash, I confirmed that the pink, peach product was also in the separate bottles.
Some pros were that they were able to keep me in the same room across my two reservations, and the high-floor room had good noise isolation. The property is directly next to the Plaza del Sol, so shopping and running errands was a very easy walk over.
I submitted the feedback directly to the property at the end of my stay, and the manager promptly responded apologizing for my experience and said they deposited goodwill Bonvoy points into my account. It's been seven days and the supposed points still haven't appeared in my account.
The room also had significant wear and tear. The power outlets next to the bed were too worn to support any plugs. The outlets were too loose and plugs would fall out as soon as they were plugged in. The USB outlets next to the bed didn't work, and one of the USB outlets was completely gutted.
When I sat down on the edge of the bed, I immediately sunk to the bottom, which indicated broken mattress springs. Luckily the rest of the king bed was in-tact.
AC Hotels use Korres products. The hand soap, lotion, and conditioner in the room were in fact Korres, but the shampoo and body wash were not. The difference was obvious--the smell of Korres product is very distinct and white, and the shampoo and body wash were orange and smelled like peach. This made me distrustful of the property that they would mislabel bottles and put adulterated product advertised as something else. I was hoping it was just the bottles in my room.
The housekeeping was inconsistent and baffling. I returned at the end of the first day to see that the room was cleaned, bed made, and trash emptied, but the washcloth and hand soap that were provided the first night were not replaced. I then requested via the app a 1) dental kit 2) comb 3) shower cap 4) hand soap and 5) washcloth. But what was delivered to my room was a 6) hand towel 7) shampoo 8) conditioner and 9) body wash. None of what I requested. With the additional shampoo and body wash, I confirmed that the pink, peach product was also in the separate bottles.
Some pros were that they were able to keep me in the same room across my two reservations, and the high-floor room had good noise isolation. The property is directly next to the Plaza del Sol, so shopping and running errands was a very easy walk over.
I submitted the feedback directly to the property at the end of my stay, and the manager promptly responded apologizing for my experience and said they deposited goodwill Bonvoy points into my account. It's been seven days and the supposed points still haven't appeared in my account.
翻译：我通常喜欢住在 AC Hotels b/c，体验是一致的、直接的，而且物有所值。当我在晚上 10 点登记入住时发现我的房间没有配备耳拭子/棉垫、肥皂盒和免费的水瓶，我感到很失望。我通过应用程序要水，花了一个多小时才送到我的房间。
房间也有明显的磨损。床边的电源插座太破旧，无法支撑任何插头。插座太松了，插头一插就掉。床边的USB插座坏了，其中一个USB插座完全没电了。
当我在床边坐下时，我立即沉到底部，这表明床垫弹簧坏了。幸运的是，特大床的其余部分完好无损。
AC Hotels 使用 Korres 产品。房间里的洗手液、乳液、护发素其实是Korres的，但洗发水和沐浴露不是。区别很明显——Korres 产品的气味非常明显，呈白色，洗发水和沐浴露呈橙色，闻起来像桃子。这让我不相信他们会在瓶子上贴错标签并将掺假产品标榜为其他东西的财产。我希望这只是我房间里的瓶子。
家政服务不一致且令人费解。第一天结束时我回来看到房间打扫干净了，床铺整理好了，垃圾倒空了，但第一晚提供的毛巾和洗手液没有更换。然后，我通过应用程序请求了 1) 牙科套件 2) 梳子 3) 浴帽 4) 洗手液和 5) 毛巾。但是送到我房间的是6）手巾7）洗发水8）护发素和9）沐浴露。没有我要求的。加上额外的洗发水和沐浴露，我确认粉色、桃色的产品也在不同的瓶子里。
一些专业人士表示，他们能够在我的两次预订中让我住在同一个房间，而且高层房间的隔音效果很好。该物业紧邻太阳广场，因此步行即可轻松购物和办事。
我在住宿结束时直接向物业提交了反馈，经理迅速回应对我的经历表示歉意，并说他们将商誉 Bonvoy 积分存入我的账户。已经 7 天了，我的帐户中仍未显示应有的积分。
房间也有明显的磨损。床边的电源插座太破旧，无法支撑任何插头。插座太松了，插头一插就掉。床边的USB插座坏了，其中一个USB插座完全没电了。
当我在床边坐下时，我立即沉到底部，这表明床垫弹簧坏了。幸运的是，特大床的其余部分完好无损。
AC Hotels 使用 Korres 产品。房间里的洗手液、乳液、护发素其实是Korres的，但洗发水和沐浴露不是。区别很明显——Korres 产品的气味非常明显，呈白色，洗发水和沐浴露呈橙色，闻起来像桃子。这让我不相信他们会在瓶子上贴错标签并将掺假产品标榜为其他东西的财产。我希望这只是我房间里的瓶子。
家政服务不一致且令人费解。第一天结束时我回来看到房间打扫干净了，床铺整理好了，垃圾倒空了，但第一晚提供的毛巾和洗手液没有更换。然后，我通过应用程序请求了 1) 牙科套件 2) 梳子 3) 浴帽 4) 洗手液和 5) 毛巾。但是送到我房间的是6）手巾7）洗发水8）护发素和9）沐浴露。没有我要求的。加上额外的洗发水和沐浴露，我确认粉色、桃色的产品也在不同的瓶子里。
一些专业人士表示，他们能够在我的两次预订中让我住在同一个房间，而且高层房间的隔音效果很好。该物业紧邻太阳广场，因此步行即可轻松购物和办事。
我在住宿结束时直接向物业提交了反馈，经理迅速回应对我的经历表示歉意，并说他们将商誉 Bonvoy 积分存入我的账户。已经 7 天了，我的帐户中仍未显示应有的积分。
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